Starr Pet Resort
7050 Starr Rd
WindsorCA95492
Hours
Payment Methods: Visa, MasterCard, Check
- 24
- Hours Service
- Average Rating
- Total Reviews
- (2)
Recommended
0
Not Recommended
0
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Description
Tuckaho Kennel was founded in 1977. Tuckaho Kennel specializes in Animal Specialty Services.
Member Reviews
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Board at Your Own Risk. No Liabilities, No Insurance and the Owner May Have You Arrested.:
On June 17, 2017, Starr Pet Resort contacted me to inform me that my Belgian Malinois puppy had been injured while under their care.
Jim Brock, owner of Starr Pet Resort, initially refused to pay any portion of the bill saying it was just an accident, although he had only given vague, conflicting explanations as to what happened. He also threatened both my girlfriend and I that this was a criminal matter and he was reporting it to the sheriff to have me arrested if I did not pay for his week of boarding immediately by providing him with my credit card information. He also refused to release my dog's collar, tags and leash left at Starr Pet Resort.
Jim had presented me with a contract for signature when I dropped of my dog on June 9, 2017. He stated that it was an "authorization to get medical care if needed". In reality it was a liability waiver which states that Starr Pet Resort is not liable for anything that happens to your pet, and if they are found liable, it is only for a maximum of $500, or the value of the pet, whichever is LESS. None of these waivers are mentioned on the company's website, nor was I advised of them prior to drop off even though I had visited the kennel in person and made a reservation over a month before boarding.
I made at least five written requests for information regarding the injury. These requests included video records as they advertise they have 24 hour surveillance, a written statement from the person with my dog when the injury occurred and the name of their insurance provider. These requests were all ignored.
Despite several written requests, I never heard from Starr Pet Resorts after June 20, 2017, until I saw them in Small Claims' Court on September 11, 2017. It also turns out that their insurance does not cover pets. They are a kennel. What does their insurance cover?
Jim Brock, owner of Starr Pet Resort, initially refused to pay any portion of the bill saying it was just an accident, although he had only given vague, conflicting explanations as to what happened. He also threatened both my girlfriend and I that this was a criminal matter and he was reporting it to the sheriff to have me arrested if I did not pay for his week of boarding immediately by providing him with my credit card information. He also refused to release my dog's collar, tags and leash left at Starr Pet Resort.
Jim had presented me with a contract for signature when I dropped of my dog on June 9, 2017. He stated that it was an "authorization to get medical care if needed". In reality it was a liability waiver which states that Starr Pet Resort is not liable for anything that happens to your pet, and if they are found liable, it is only for a maximum of $500, or the value of the pet, whichever is LESS. None of these waivers are mentioned on the company's website, nor was I advised of them prior to drop off even though I had visited the kennel in person and made a reservation over a month before boarding.
I made at least five written requests for information regarding the injury. These requests included video records as they advertise they have 24 hour surveillance, a written statement from the person with my dog when the injury occurred and the name of their insurance provider. These requests were all ignored.
Despite several written requests, I never heard from Starr Pet Resorts after June 20, 2017, until I saw them in Small Claims' Court on September 11, 2017. It also turns out that their insurance does not cover pets. They are a kennel. What does their insurance cover?
