second time I ordered:
I am very happy with my purchase. This is is the second time I needed to purchase a headstone and this is the only place I would go. I see they claim that a former employee wrote bad reviews to make them look bad. They are very nice and I believe that this happened to them. They also said there were no real claims like with the BBB. I did my research before I used them and that is true or I would not have used them. So don't believe the bad reviews!
by Mario on March 10, 2015
NO REFUND! Watch out! Wrong Artwork:
This company should be investigated. We were given the wrong stone and mistreated and I became so mad that I went online myself.
My younger step brother was a cop for over 30 years. He loved working on the force and was respected by others in the police force. We all loved him dearly. He was a good father, husband, and for me as my Italian half brother, I could count everything I had on him.
He died of a heart attack. All of us, including his wife and 2 teenage kids were devastated.
We chose Staten Island Monuments to do the stone. We found out later that Staten Island Monuments is some company with something like 15 different business names including Artists Memorial, Moravian, some pizza place and some construction business. If we saw this first, we would have walked right out the door. I'm retired, and have been around long enough to know that a company with many names means they are up to no good.
They were friendly until we gave them the check. We paid extra too. Once that happened, then they acted like they didn't know us.
In the end, they completely screwed up the stone. The artwork we wanted was not what we specified. He avoided our calls as often as he could. We asked Robert Flood for some money back, we got nothing.
These guys are clearly more interested in making pizza's than taking care of families. Take my advice and keep on driving when you see their offices.
by Anthony Passerelli on October 08, 2010