Sterling Collision Center

The Sterling Collision Center is one of the BMW-certified collision and repair centers in central Orange County in California. It specializes in accident damage repair services for various BMW, Audi, Bentley and Porsche automobiles. The center provides paint protection, dent removal, and leather and interior maintenance services. It offers repair and replacement services for glass, tires and...

I used to be a consulting partner with Price Waterhouse. I backed our new car into the garage door. We live in the Palm Springs area and got two estimates out here and then visited Sterling Collision in Tustin. We had Sterling do the repair.

Our overall experience - they have a world-class facility, service that every organization should aspire to, and a General Manager with integrity and a great sense of fairness.

With the myriad of on-line reviews and the uncertainty of who is doing the rating and their motivation, I would simply suggest visiting their Tustin facility and talking with either Bobby Kripps, client advisor, or Ray Shahi, the General Manager.

Here was our experience. First, Bobby Kripps asked for the keys and drove it into their facility. He tried to have the scratches buffed out so he could simply hand us the keys and say goodbye. He noticed a very small dent that neither of the other two companies saw. He showed us the facility including the area where they basically detail every car they work on and explained the steps in the repair process. Four days later we drove into Orange County and picked up the car. It was immaculate.

Don’t take our word for it – simply visit them.

I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a $700 discount even though I was out 5K for a rental car and had a 2K deductible. My insurance was billed over $16,000 and that was maxed out and they probably made 8k on that.

Very poor service and when I finally got my car, none of the interior lights worked. So, I had to take to the dealership and pay them to fix. Joe the owner really needed my $1,300 more than I do so I hope he's happy for treating me like that and although I've never given anyone a bad review, consumers must know about their bait and switch tactics and this guy telling me he "couldn't afford" to credit me my deductible for keeping my car while the Bentleys, Lambos and Ferraris are in and out in a week or less.

I will never go there again and recommend that nobody else does either. Because the rating here has one as the lowest rating, disregard that and for the record Sterling Collision Center gets a negative five rating.

I strongly believe in giving credit to those who have earned it. I must admit I was impressed with the quality of the repairs and customer service that my wife and I received at Sterling BMW body shop. This was the second time that we have used their body shop and they have done a great job on both times.

Premier OC auto shop repairs only high-end, luxury vehicles like BMW's, Porsche's, Audi's, Bently's and Lamborghini's.

Sterling Collision Center is the only Audi, Bentley, BMW, Lamborghini & Porsche Factory Certified Collision Repair Center in Orange County.
Our goal is to provide the highest quality of collision repairs & customer service possible. We would like to please 100% of our clients 100% of the time. We provide a life time warranty on our services and will gladly address any concerns according to our...