Sleazy!:
More than a decade ago I brought my car here after being rear ended. The work was well done and finished within a week.
My experience with them recently was beyond belief. This time a minor traffic accident to my much older car caused about $2000 worth of damage. It took them nearly 3 weeks to complete. Every time I called I was told the car was about to be painted. When I commented on this, I was told the recent hailstorm had delayed the work; this hailstorm occurred more than a week *after* I brought my car in. However this was simply a minor annoyance, the more serious issue was Stuart’s going ahead with the body work while they were aware there was a potentially serious engine issue, which they neglected to mention to me each time I called for an update.
The day before I was to pick up my car, I received a call from them telling me I would have to arrange to have my vehicle towed to a garage (this was an hour after I had spoken to the same guy to arrange to pick my car up). There was a lot of gasoline leaking in the engine compartment, so much in fact he told me he had watched them push my car around the shop for the past week or two for fear of starting it up. Hello? Why didn’t they call me immediately to let me know there was a new problem? Instead, they did $2000 work to a car which ended up getting junked; turned out the engine was beyond repair. They pocketed the insurance money without giving me the (rightful) option to put that money towards a new car.
This gives sleaziness a new meaning where I come from!
by Pashko on April 22, 2012
Buyer beware:
Just got my car back from Stewart's after the second paint job. The first paint job was a terrible color match. The second time I had to have them tighten loose bolts (some hanging out of the wheel wells) and replace some missing bolts. No apologies, nothing. Terrible work, terrible customer service, terrible period.
by Stuart-Customer on February 25, 2010