Sun & Sound Remote Car Start Experts
10 Mill Street
WorcesterMA01603
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Description
Csu Extension-Pueblo County
Member Reviews
Stay away:
Highly suggest you go somewhere else. I had called them on Saturday afternoon and asked when there was an opening. The guy on the phone said Monday morning and to be there at 9:30. I even paid in full that day ahead of time.
I did what I was supposed to do per their instruction. The guy with the white hair and glasses was extremely rude unfriendly and very unprofessional. He did not inform me the tint guy was on his way until I approached him and asked when they were taking my car in. Good customer service would have informed immediately instead of ignoring their customer
In addition to the unprofessional rude employees the 3 other customers asked why I was still there, they all said wow that is so messed up and were shocked no discount was afforded as a result of their bad business practices. I did ask prior the rude unprofessional guy at the front if I could get a discount and he said he needed to ask the manager to which I am quite sure never was done. HONESTLY, I never should need to ask, it is not difficult to call.the tint guy you have a car here not waiting 2 hours KNOWING the customer is right there waiting.
Keep in mind this is the 3rd vehicle I have brought there and I can not stress enough never again. They are an awful awful awful company. I can not emphasize enough to go somewhere else. I will report them the the Better Business Bureau so a complaint can be filed and on record. Furthermore, dont make an appt, again, I called 2 days prior, made an appt for Monday as instructed to being vehicle at 9:30 paid in full, and took from 9:30 to 2:20. IT SHOULD NOT TAKE HOURS, THE MANAGER SITTING IN THE BACK WITH HIS DOG KNOWING A CUSTOMER WAS THERE WAITING FOR HOURS KNOWING HIS TINT GUY WAS NOT THERE COULD HAVE BEEN MORE PROFESSIONAL AND ADDRESS THE ISSUE AND APOLOGIZED BUT COULD HAVE CARED LESS.
ALSO, while sitting in their cold building since they have poor heating, they were taking walk ins because they had a few no shows. These walk in were out before me.
So their dishonesty by saying I did not have an appt was a lie as they should have clearly seen it was already paid in full!! SUN AND SOUND is a very bad place inept at customer service and very very unprofessional. The should be ashamed of themselves as a whole. Now that I came to write a review I see that their 3.6 rating is indicative of their poor practices. Now, will proceed to the better business bureau to hold them accountable. They all need to learn how to act accordingly
Whoever reads this, better off going somewhere else, you'll be happy you did.
I did what I was supposed to do per their instruction. The guy with the white hair and glasses was extremely rude unfriendly and very unprofessional. He did not inform me the tint guy was on his way until I approached him and asked when they were taking my car in. Good customer service would have informed immediately instead of ignoring their customer
In addition to the unprofessional rude employees the 3 other customers asked why I was still there, they all said wow that is so messed up and were shocked no discount was afforded as a result of their bad business practices. I did ask prior the rude unprofessional guy at the front if I could get a discount and he said he needed to ask the manager to which I am quite sure never was done. HONESTLY, I never should need to ask, it is not difficult to call.the tint guy you have a car here not waiting 2 hours KNOWING the customer is right there waiting.
Keep in mind this is the 3rd vehicle I have brought there and I can not stress enough never again. They are an awful awful awful company. I can not emphasize enough to go somewhere else. I will report them the the Better Business Bureau so a complaint can be filed and on record. Furthermore, dont make an appt, again, I called 2 days prior, made an appt for Monday as instructed to being vehicle at 9:30 paid in full, and took from 9:30 to 2:20. IT SHOULD NOT TAKE HOURS, THE MANAGER SITTING IN THE BACK WITH HIS DOG KNOWING A CUSTOMER WAS THERE WAITING FOR HOURS KNOWING HIS TINT GUY WAS NOT THERE COULD HAVE BEEN MORE PROFESSIONAL AND ADDRESS THE ISSUE AND APOLOGIZED BUT COULD HAVE CARED LESS.
ALSO, while sitting in their cold building since they have poor heating, they were taking walk ins because they had a few no shows. These walk in were out before me.
So their dishonesty by saying I did not have an appt was a lie as they should have clearly seen it was already paid in full!! SUN AND SOUND is a very bad place inept at customer service and very very unprofessional. The should be ashamed of themselves as a whole. Now that I came to write a review I see that their 3.6 rating is indicative of their poor practices. Now, will proceed to the better business bureau to hold them accountable. They all need to learn how to act accordingly
Whoever reads this, better off going somewhere else, you'll be happy you did.
Information from the business
Your Local Worcester Car Audio and Remote Start Experts! Window Tinting, Car Audio or Car Video; we've got it all! CALL 508-556-6446 today!
Worcester Car Audio Remote Start Experts 01603 01501
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Sun and Sound located at 24 Mill Street in Worcester, MA services vehicles for Audio and Video Installation. Call (508) 756-8563 to book an appointment or to hear more about the services of Sun and Sound.
