Superior Small Engine Repair

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Blowers Lockport Il
Chainsaw Lockport Il
Stihl Lockport Il
Trimmer's Lockport Il
Edger Lockport Il
Outdoor Power Equipment Lockport Il
Chainsaws Lockport Il

This is the worst business that I have ever encountered. Called them because of their ad in the Frankfort Station for their offer of free pick-up and returned. On 10/22/13 they picked up my snow blower that wouldn’t start the previous year. Was told that they had not started on snow blower yet but would in about two weeks, and they had only 2 other blowers in the shop at that time. After not hearing from them for a month I started calling during the week of November 25th. After two weeks of their not answering the phone and not returning voicemails, I was concerned that they went out of business. I drove from Frankfort to Lockport on 12/5/13 to see if they were still open. Upon arrival I found that they were still open and very laid back. They had no idea why I was there and after digging thru a pill of orders discovered my machine. “Oh gee, we’ll look at it tomorrow (12/6/13) and call you about the problem”. They never called. On 12/17/13 I again drove to Lockport. The same individual (who did not recognize me) again dug thru the pill of orders. After finding my order he said; “Oh you were here last week, well let me see if I can take a look at your blower today”. After 8 weeks, I said no and told him I was taking my blower with me. It took him over 20 minutes to find my machine. Watched him dig through over 100 snow blower, and not being able to find it when mine was the third blower in his shop this season. Several times he came out to ask what kind of blower it was and whether it was a two stage, etc. While all this was going on, three individuals were sitting around in the back room talking and no one in sight was working to repairing the horde of snow blowers, despite this being the early morning.

I then took my blower to All Seasons in Mokena. There had already been two large snow fall since Dec. 1st. Figured it would be several weeks before I got my blower back. Two business days later, I pick-up the blower and it was working fine.

I was referred to Superior Small Engine by my brother in law to have my tractor service after some other repair shop said they don't work on "inferior sears tractors" Yeah, I waited too long to get it in for repair, so I also had to wait during the busy time to get it back. But, I could not be happier with their work. My machine is running like new and I didn't have to buy new! Keep up the great work. I will be back in the fall for my snowblower service. Oh, also I was recommended an Echo trimmer by a fella name Mike. It is awesome. I don't think I have ever owned something so nice.

They've had my rider for 3 weeks now and I had to start calling them. Apparently, they don't return phone calls until after 5:00 p.m. When they came to pick it up, I was told that they were a week and a half behind. That's only 8 days.

Mike, the co-owner, is the worst of them all. He has a smart-a@s attitiude and refuses to give you a straight answer. Instead of hiring another mechanic, they hire a receptionist who doesn't know what the hell she's doing.

I will never go back to this place. I was told that they were good. Yeah, good in keeping you in the dark. Terrible customer service; terrible business skills. This place is just terrible.

Keep up the great service. You are definitely needed by many of us who can't afford to buy new equipment every time it breaks down. Our Scott's by John Deere tractor runs fantastic at a fraction of the cost out local John Deere dealership Quoted us. My snowblower is next to ensure it runs properly for next winter. Thank you.

Superior Small Engine is located in Lockport, IL on Archer Avenue. We sell the top brands of outdoor power equipment and provide honest, quality repair service with a fast turnaround tme.133860ATTR:PARTS133880ATTR:TRIMMERSEQUIPMENT REPAIRREPAIRSSERVICE

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PRO Gold Dealer
Generac Recreational Vehicle
Generac Portable
Kohler Engines

STIHL - The Number one Selling Brand of Chain Saws Worldwidethrough invention and innovation, developing technology that delivers performance, comfort and higher fuel efficiency. From our legendary chain saws to our lines of trimmers, blowers, and more, each and every piece of equipment is built with unwavering standards that have made STIHL the premium name in outdoor power equipment.

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; STIHL - The Number one Selling Brand of Chain Saws Worldwide
STIHL is the trusted name for professionals and homeowners who demand power, dependability and longevity from their outdoor power equipment. For over 80 years, STIHL has led the industry through invention and innovation, developing technology that delivers performance, comfort and higher fuel efficiency. From our legendary chain...