Susan Ciminelli Beauty Clinic

Wholesales Drugs/Sundries Beauty Shop Pedicure implements, Cosmetics, Perfumes or colognes or fragrances, Nail clippers, Condoms, Hair removal or depilatory products, Disposable personal wipes, Hair or beard nets, Hand sanitizer, Hand cleaner, Shampoos, Makeup kits, Lip balm, Tattoos, Hot rollers, Barrettes

The famous house line includes seaweed toners, natural sun blocks and effective essential oils goodies for the face and body.

For a price, Ciminelli will provide decadent spa services, and nutritional bedtime snacks, chez you. Call for details.

I went to Susan Ciminelli's new spa location on east 56th street and it was a bit of a disaster -- and I suggest you don't waste your time here. I made an appointment for 4pm and the spa called me two hours before to tell me they made a mistake and the masseur had an errand to run and would be unable to take me at that time. An errand to run? Two hours before my service! Very unprofessional. So I rescheduled my appointment time to 5pm to accommodate them. I arrived at the spa and the staff seemed unprepared and somewhat confused. (The spa had just opened two weeks prior). The locker rooms had no lockers or towels and the cleaning staff was still preparing the space. My massage was fine, but when I went to pay, it turned out that my gift certificate was completely incorrect. I had a gift certificate for an aromatherapy massage - which is a service they don't provide and I didn't get - and the certificate was actually meant to be for a facial. The certificate also said that gratuity was included - which is apparently not possible at this spa - so I got hassled at "check out" and it took several phone calls to the Bergdorf site to sort it all out. Less than relaxing - but the piece de resistance was this: I called the spa the next day to just tell them that I didn't have the best experience and to give them what I thought might be helpful feedback - i.e. things are still rough around the edges at the new place, so maybe go out of your way to be extra nice to your new clients so they'll come back to that location. I spoke to Susan's "PR person" directly who was lovely and apologetic and assured me that she was sorry I had had a suboptimal experience and "would check in with Susan and call me right back and see what she could do to get my business again". I didn't call the salon expecting anything - but when she said this, I at least expected her to call me back. She never even bothered to call me back. Amazing! So a few days went by and I called her again (this time I was p@!%y) - and she argued with me and said she called me back (but didn’t leave a message?) and besides “she was very busy and couldn't remember all the calls she made”. Busy indeed! I hope not anymore. Don't go. It was a perfectly acceptable massage, but the customer service was so terrible, that in this economy, I suggest you give your money to someone who will treat you more kindly.

The Scene
For more than 20 years, ""seaweed queen"" Ciminelli has soothed New Yorkers with her unique brand of holistic healing. Since 1996, she has run this spa, nestled on the top floor...