Poor customer service!!!:
I WISH THERE WAS A "0" STARS!!! I purchased a swimming pool from Swimming Pool Discounters on april 17, 2015. When I purchased the pool, I made it absolutely clear that I needed the pool installed by the 1st week in June 2015. I have called no less that 25 times trying to get their installer to answer the phone with no answer or voice mail able to be left. I called the pittsburgh office today 5-26-15 and talked to Bob. I told him the problem (again) and I also told him that if I didn't get a response by the end of the day, I wanted my money back, and I would purchase my pool else where. He accused me of threatening him, and screamed at me every time I tried to talk. I just want my pool installed as it was promised. I would like someone to answer the phone, or give me an explanation without accusing me of something or screaming at me! I spent $2,165.29 on a swimming pool. At the time of the purchase, the sales man (Patrick) called the owner, asking him if what I requested could be accomplished, the owner said "yes". If they couldn't fulfill my request, they knew I was going to go to another pool store down the road from their establishment. I feel I was lied too.
by Jodi1328 on May 26, 2015