The Floor Doctor Inc

Craftsmanship at a great price. Hard Wood Floors Installed and your Refinishing Expert. Family owned and operated, serving the Portland Metro Area. Free Estimates and great service! Call Me at 503-789-3631. I was born and raised in Oregon and served 4 years in the United States Marine Corps. I have always liked working with wood and got in to construction shortly after the Marines. I have 10...

We hired Bill to refinish approximately 1000 sq ft of hardwoods in our home.  I was very impressed with the time he took to answer all of my questions while here estimating the job.  He was quick to answer any additional questions through e-mail and very helpful. His price was right in the middle of our other quotes, and seemed reasonable.  He also seemed like a hard worker, trustworthy and full of integrity. 

Bill was here on time the first day and things were off to a great start until it was time for the first coat of sealer.  Someone called in sick one day, then there were several days Bill said he would be here and never showed.  (He even said he would work on Saturday, and then on Sunday, but never did.) He always had an excuse and would blame his workers even though e-mail after e-mail said HE would be here the next day.  

The second coat should have been done on Thursday and was not done until the next Monday.  It still looked thin in spots and we were not satisfied, so Bill ended up doing a third coat.  All said and done, we did not get back into the house until that Friday, a full week after we were supposed to be able to come home.  Finding housing for an unexpected week (for a family of 6 + a dog) was not an easy task.  We had other projects scheduled and being 1 week behind made it difficult to prepare for them.  

Bill's lack of follow through and communication (once things went wrong) was very frustrating.  He never came back to finish the job (putting back doors, removing tape, cleaning up his stuff...which is still here a week after he was supposed to pick it up.) We were able to negotiate an approximately 17% discount, which helped ease the inconvenience, but the fact that we had to ask for this instead of it being offered was just one more reason to question Bill's integrity.  He clearly messed up, he knew he messed up and he didn't offer to make it right!   

We also found that pretty much every baseboard was marked, several had deep groves in them (presumably from the sander) and there were splashes of sealer on them in several places.  We will now need to repaint every baseboard instead of just touching some up.  If we had known how sloppy they would be, we would have taken the time to remove every baseboard to protect them. This was a very negative experience.  It is hard to write such a scathing review, and this is not something we have ever done before, but the reviews on this site helped us pick him.  We feel others should be warned...we would never recommend using The Floor Doctor.

Craftmanship at a Great Price!

Craftsmanship at a great price. Hard Wood Floors Installed and your Refinishing Expert. Family owned and operated, serving the Portland Metro Area. Free Estimates and great service! Call Me at 503-789-3631. I was born and raised in Oregon and served 4 years in the United States Marine Corps. I have always liked working with wood and got in to construction shortly...

Craftsmanship at a great price. Hard Wood Floors Installed and your Refinishing Expert. Family owned and operated, serving the Portland Metro Area. Free Estimates and great service! Call Me at 503-789-3631. I was born and raised in Oregon and served 4 years in the United States Marine Corps. I have always liked working with wood and got in to construction shortly after the Marines. I have 10...