The Luggage Factory

At the Luggage Factory we guarantee our low prices and high quality. * Customer service Our job is to make you happy with your purchase. If for any reason you are not completely satisfied contact us for a complete and speedy refund. * No sales tax There is no sales tax charged when we ship out of the state of New Jersey. NJ residents pay the normal sales tax. * Secure transactions Our web site maintains the highest level of security on the Internet. All of your personal data and credit card transactions are encrypted at the highest level. * Luggage Luggage Wheeled Luggage Carry Ons 4-8 Day Trip 8+ Day Trip Luggage Sets More * Laptop/Briefcase Wheeled Non-Wheeled Laptop Backpacks Leather Attache Cases More * Backpacks Travel Backpacks Daypacks School Backpacks Wheeled Backpacks Messenger Bags More * Travel Accessories Luggage Tags Luggage Locks Toiletry Kits Packing Accessories Passport Holders More * Duffels Wheeled Non-Wheeled Large Capacity Leather Gym Bags More * Leather Leather Luggage Leather Totes Leather Backpacks Leather Briefcases Leather Accessories More * Shop by brand Travelpro Atlantic Samsonite Victorinox Delsey Boyt High Sierra Kipling Briggs & Riley Kenneth Cole American Tourister Ricardo Beverly Hills

Love this store. Specially on the holidays. Perfect for all my travel needs

After extensive research I have settled on a Knomo bag for my upcoming trip. Instead of ordering it from eBags or Amazon (like I should have), I decided to save a few bucks and order it from the LuggageFactory.com more than a week before my trip.

Before placing the order, I've emailed them to confirm the bag would arrive on time. They have assured me I should have it within 2-3 days, since it is shipping from California. Great, I had 8 days to go. And just to confirm, I called their 800 number to ask the same question, received same estimate.

Fast forward one week, it didn't come. When I called them day before my trip, they said it didn't even ship "due to some error." They offered to have it delivered within 2 days, which would be too late. Even though they had it in stock and could have shipped it overnight to fix their mistake, they refused since it was past their shipping cut-off time. It was only 1pm! We could've scheduled a Fedex pick up for another 4 hours.

Anyways, Luggage Factory is a terrible and irresponsible business. Stick to more respected stores, if you want your deliveries on time.

Would recommend it to everyone who is shopping for luggage.

At the Luggage Factory we guarantee our low prices and high quality. * Customer service Our job is to make you happy with your purchase. If for any reason you are not completely satisfied contact us for a complete and speedy refund. * No sales tax There is no sales tax charged when we ship out of the state of New Jersey. NJ residents pay the normal sales tax. * Secure transactions Our web site...

Shop Luggage Factory.com for a huge selection of Luggage and more. Free Shipping and Free Returns

Luggage Factory We carry Travelpro Luggage, Samsonite, High Sierra, Hartmann, Swiss Army and many other brands Featuring luggage, suitcases, backpacks, duffel bags, briefcases, carry on luggage and travel accessories