Very dissatisfied with the whole organization ...:
Very dissatisfied with the whole organization ... Brought a lawn mower in for service & was told it would take 1 week, it took over 2 weeks, after numerous calls and promises (1st disappointment). They worked on the drive system (Belts & Pulleys). Picked up Mower used it for 15 minutes and the Clutch and pulley came off damaging the clutch. I of course took the mower back to fix the damage (big mistake). The service department said yup the clutch was damaged, needs to be replaced and I would have to pay for it. I said are you kidding me! Talked to upper management and they told me things happen and it’s most likely a coincidence and they let the service department handle it. They obviously do not stand behind any of their work. There are a lot of choices out there and I’ll NEVER be back! YOU HAVE BEEN WARNED!!
by mkolar on November 20, 2014
poor service:
Poorly serviced lawn equipment. Service manager is nice guy but the owner I dealt with was so rude I would never do business with them again or recommend the establishment to anyone.
by buck showalter on October 17, 2007