Towne Toyota
1499 US Highway 46
LedgewoodNJ07852
Payment Methods: Visa, MasterCard, Discover
Closed
- Sunday
- Closed
- Monday
- 7:00am-9:00pm
- Tuesday
- 7:00am-9:00pm
- Wednesday
- 7:00am-9:00pm
- Thursday
- 7:00am-9:00pm
- Friday
- 7:00am-8:00pm
- Saturday
- 7:30am-6:00pm
- Average Rating
- Total Reviews
- (89)
Recommended
0
Not Recommended
0
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Description
Family-owned and operated for over 30 Years, Towne Toyota in Ledgewood New Jersey offers top quality cars and trucks at a competitive price, but our primary goal is to emphasize the entire ownership experience. Towne Toyota is an automobile dealership that sells a variety of new and pre-owned cars, vans, trucks and Sport utility vehicles. Its Toyota models include the Avalon, Camry, 4Runner,...
Member Reviews
service is not their strength:
I bought a car the day before the pandemic forced the closing of the showroom. I had a couple of issues, which were taken care of. One has not.
The door actuator, which allows the remote control to lock the doors was faulty. They replaced the actuator on July 9, 2020, and told me that it had a one-year warranty.
In early October 2020, I called to let them know that the actuator was faulty and needed to be replaced. I went to the shop on October 20, 2020, to have them verify that it was indeed the door actuator that needed replacement. They confirmed that was the part needed.
From October 20, 2020, until earlier this month, they went silent - including Jake Mackoff (the son of the owner) whom I texted on November 20, 2020, then again on November 27, 2020, January 21, 2021, February 24, 2021, June 30, 2021, July 30, 2021, and August 3, 2021.
On August 9th of this year, Jake did finally get back to me to tell me that the parts company that they use could not find the part. I pointed out that the part was readily available and asked him to email me the supplier that he was dealing with so I could tell them where they could get the part.
Two days later he got back to me via text saying that he could not put me in contact with his parts supplier. I asked him to confirm the part number and sent him a text from a parts supplier and through the manufacturer of the car that the part was available. It took me 4 minutes to google that information. He told me that his parts supplier would not "go out and purchase parts from other sites or sources, as they have their own means of sourcing parts." I pointed out that in my view, "they do not have the means to source parts" as they couldn't get mine.
"I am sorry that it did not work out," was his ultimate response.
He offered to buy back the car at a significant discount to the price I paid - basically 50% of what I paid for the car - in a strong market for used cars - simply a slap in the face.
Customer service is not their strength.
The door actuator, which allows the remote control to lock the doors was faulty. They replaced the actuator on July 9, 2020, and told me that it had a one-year warranty.
In early October 2020, I called to let them know that the actuator was faulty and needed to be replaced. I went to the shop on October 20, 2020, to have them verify that it was indeed the door actuator that needed replacement. They confirmed that was the part needed.
From October 20, 2020, until earlier this month, they went silent - including Jake Mackoff (the son of the owner) whom I texted on November 20, 2020, then again on November 27, 2020, January 21, 2021, February 24, 2021, June 30, 2021, July 30, 2021, and August 3, 2021.
On August 9th of this year, Jake did finally get back to me to tell me that the parts company that they use could not find the part. I pointed out that the part was readily available and asked him to email me the supplier that he was dealing with so I could tell them where they could get the part.
Two days later he got back to me via text saying that he could not put me in contact with his parts supplier. I asked him to confirm the part number and sent him a text from a parts supplier and through the manufacturer of the car that the part was available. It took me 4 minutes to google that information. He told me that his parts supplier would not "go out and purchase parts from other sites or sources, as they have their own means of sourcing parts." I pointed out that in my view, "they do not have the means to source parts" as they couldn't get mine.
"I am sorry that it did not work out," was his ultimate response.
He offered to buy back the car at a significant discount to the price I paid - basically 50% of what I paid for the car - in a strong market for used cars - simply a slap in the face.
Customer service is not their strength.
Information from the business
Family-owned and operated for over 30 Years, Towne Toyota in Ledgewood New Jersey offers top quality cars and trucks at a competitive price, but our primary goal is to emphasize the entire ownership experience. Towne Toyota is an automobile dealership that sells a variety of new and pre-owned cars, vans, trucks and Sport utility vehicles. Its Toyota models include the Avalon, Camry, 4Runner,...
New and Certified pre-owned Toyota vehicles, used vehicles, trade-ins. Friendly and skilled sales staff who work to get you the best price on your vehicle. Award-winning automotive service center for maintenance and repairs.
Family-owned and operated for over 30 Years, we offer top quality cars and trucks at a competitive price, and place an emphasis on customer satisfaction
Towne Toyota is located at the address 1499 Us Highway 46 in Ledgewood, New Jersey 07852.
Towne Toyota has an annual sales volume of 10M – 19,999,999. .For more information contact Susan Mackoff, Owner
Towne Toyota provides Shocks, Alignments, Cleaning & Detailing to it's customers. For maps and directions to Towne Toyota view the map to the right. For reviews of Towne Toyota see below.
Towne Toyota has an annual sales volume of 10M – 19,999,999. .For more information contact Susan Mackoff, Owner
Towne Toyota provides Shocks, Alignments, Cleaning & Detailing to it's customers. For maps and directions to Towne Toyota view the map to the right. For reviews of Towne Toyota see below.
