Toyota of Bedford
18151 Rockside Road
BedfordOH44146
Payment Methods: Visa, MasterCard, Discover
Open
- Sunday
- 12:00pm-4:00pm
- Monday
- 9:00am-8:00pm
- Tuesday
- 9:00am-8:00pm
- Wednesday
- 9:00am-8:00pm
- Thursday
- 9:00am-8:00pm
- Friday
- 9:00am-6:00pm
- Saturday
- 9:00am-6:00pm
- Average Rating
- Total Reviews
- (92)
Recommended
0
Not Recommended
0
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Member Reviews
Toyota:
I have bought three new cars and two used in my 40 years and this dealership, Sales Rep, Kyle (Salesman) and General Manager (Michael Press) was by far my worst experience. This started with a test drive, where I requested two issues be fixed: 1. Shaking at highway speeds and 2. Brakes burning smell from rear being adjusted too tightly. I was informed the repairs were done so i signed paperwork with my financial institution and returned to sign for car. When I arrived, the shaking was still there and salesman did not want to address this and General Manager told me there wasnt a problem and shouldn't be driving 70/mph on Ohio highways. What a unique demonstration to deflect accountability and deliver poor standard and customer satisfaction!
These are the same two employees that attempted to raise the sticker price on the vehicle during our negotiation process on top of resisting fixing the issues. Neither one had regard for building a future business rapport or my safety and satisfaction as a customer and human being driving off the lot. I felt sick to my stomach giving this company my business after their behavior, let alone make commission off me. I knew morally what they did was wrong but I also knew I never have to be treated that way again after I completed the sale. I did seek help to get the repairs done myself, by reaching out to Service Manager, Michah, who was probably the only reason, the sale went through. He fixed the issue and even went on test drive with me to ensure I was safe and happy with it. Thank you Michah for remembering the value of treating people with respect, integrity and doing your job. I learned a very valuable lesson about Toyota Brand that day.
These are the same two employees that attempted to raise the sticker price on the vehicle during our negotiation process on top of resisting fixing the issues. Neither one had regard for building a future business rapport or my safety and satisfaction as a customer and human being driving off the lot. I felt sick to my stomach giving this company my business after their behavior, let alone make commission off me. I knew morally what they did was wrong but I also knew I never have to be treated that way again after I completed the sale. I did seek help to get the repairs done myself, by reaching out to Service Manager, Michah, who was probably the only reason, the sale went through. He fixed the issue and even went on test drive with me to ensure I was safe and happy with it. Thank you Michah for remembering the value of treating people with respect, integrity and doing your job. I learned a very valuable lesson about Toyota Brand that day.
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Toyota of Bedford, Bedford, OH. 1,564 likes · 9 talking about this · 2,115 were here. Toyota of Bedford is the leading Toyota dealer in Bedford, OH. Your satisfaction is our goal! Learn more at...
Scion Toyota of Bedford located at 18151 Rockside Rd in Bedford, OH services vehicles for Auto Repair. Call (440) 439-8600 to book an appointment or to hear more about the services of Scion Toyota of Bedford.
