Toyota of Hackensack

Toyota of Hackensack in Hackensack, NJ treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We...

This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!!
I found this dealership from a link on AAA.com that was supposed to give me "Preferred Pricing" for being a long-time AA member; they quoted an average of $2000 off MSRP. I had spoken with one sales rep at Hackensack Toyota before driving far out of my neighborhood, who after going over what I was looking to lease & what I could afford to spend, he told me he 'could work with those numbers'.
When I got to the dealership, another Sales Rep, Ed, was assigned to me. He was in such a rush to run my credit score. He came back with a score more than 60 points lower than what my bank shows my credit score is!! After putting up some push back, he walked away then returned 5 minutes later to tell me that number wasn't my 'actual credit score', but since I had no leasing/financing history since I've always owned my cars outright, that the lower score was what Hackensack Toyota would use to assess my leasing options. He presented me with 2 scenarios for money down and monthly payments. I asked several times what MSRP and Interest Rate I was being quoted and he refused to give me any firm numbers for either. This guy thought I'd just sign for a car not knowing the MSRP or Interest Rate!!
Save yourself a lot of trouble and just stay away from these crooks.

I purchased Toyota Rav 4 from this Dealership. First of all they didnt gave me competative deal. But that should not be part of your decision. Well the experiance of puchasing the vehicle was WORST WORST WORST !!!!

They have 3 buildings (New Cars/ Used cars / Certified Cars) I was looking for Certified Rav 4 with third row seat. So I went in the certified building. Well hardly anyone cares about you that you are looking for a CAR. I met to Sales man guy Rich. He showed me Toyota Rav 4 2011 with third row seat. Now when he took me to the car he wasnt explaining much to me. He was behaving as if I already have RAV 4 and I know everything about this CAR. I was asking each and other option/feature of the CAR. I saw the CAR and left that day as I wanted my friend to have look the CAR and decide if that is good one.

Next time when I went there they were sure that I am interested in buying this car and no matter what but I will buy that TOYOTA CERTIFIED RAV 4 2011. They offered me $17K for that car having approx 21K miles on the car. Well we finally settled down on that figure and proceeded.

The CARFAX report said that CAR has window etches but really there CAR didnt, so I asked them to do the windows etching before they hand over the CAR to me and dont change the price which they agreed on. But after I filled the credit check application to take loan from Toyota finance things started changing. The sales guy was trying to help me or selling me Auto Insurance from one of his Agent to get his commission. They didnt handed me the paper which had breakdown of the Quote which they offered me.

Well then we moved to the finance dept where I was supposed to take loan. The sales guy said me hey dont sit here .. this place is only for new customers... my foot they just ran my credit check and took downpayment and am I a old customer. Then we entered in the Finance Manager's cabin. He was talking a lot and parallely asking us to sign all the papers. He wanted me to sign all the papers without looking at them. Finally that is what happened. He added GAP insurance on the sales deal paper almost around $800 which I never asked them. But again that guy might be getting commision out of it.

Before leaving from the Manager's cabin I asked why did my total amount going beyond the deal amount which they offered. He said this is what was offered and if you want to talk then dont talk here go to the person who talked. I was feeling as if I am in HELL...

Then I went to the sales dept where I came to know he has added GAP insurance and also charged me for the windows etching which was already mentioned in the advertisement.

After 2 weeks of brining car to me I realized that they exchanged the original battery with one of the garbage battery they might had. Mine car was just 2 yrs old as I brought Toyota RAV4 2011 in 2013 how could the CAR didnt start up. I was calling Toyota Road side assistance (Which comes with 1 yr warrenty with certified car) each time I wanted to start the car. I still suspect how they did 160 point verification (which is part of Toyota Certification) where the battery's life was over.

Finally dear I would say that below are the points if you are still willing to purchase car from this location.

1. Have the offered deal paper or a copy with you till you take away CAR with you.
2. Show them but dont hand over the downpayment cheque to them till you take away CAR with you.
3. Ask for three set of keys - that is what you should get and everyone gives it.
4. Take your time.. to read each and every document before signing it. If you dont understand ask them 100 times but dont dont dont sign. (you are giving them money) they should increase staff if they have more customers.
5. Check the car from inside and outside .. take your time dont worry if the sales person doesnt stands with you while you are inspecting the car.

Happy Hunting ... I would wish no one would be victim of this fraud dealership. I even suspect why there are two kinds of review here One very positive one very negative.... Its all upto you (I dont know if the positive one's are real buyer's or not)

I was inquiring about leasing options for a 2012 Camry, Frankie answered, he checked my credit and then set up an appointment to come after I had been approved. From there, I was given a tour of a couple Camry options by Antonio, who really knew his stuff. I've never had such a streamlined visit to a dealership , they were helpful and educated but most of all, they didn't drag their feet, which is a PLUS.

I bought from Toyota of Hackensack about three years ago and have gone for routine servicing but never anything like this. I went to service a weird noise. As soon as I got there, they already knew what the problem was and told me. They told to come back in two hours and when I came back the work was actually done. It was easy and convenient for me and they got to the bottom of it.

Toyota of Hackensack is located at the address 278 River St in Hackensack, New Jersey 07601. They can be contacted via phone at (201) 488-7777 for pricing, hours and directions.

Toyota of Hackensack has an annual sales volume of 5M – 9,999,999. .For more information contact Joe Giglio, Sales Associate or go to...

Toyota of Hackensack is one of New Jersey's largest Toyota dealership, centrally located in Bergen County, with new lease offers on Camry, Corolla, Rav4, Prius, and more. If you are looking for a new Toyota or a Certified Used Toyota, you have come to the right place. Please visit our website.

Hackensack, NJ New, Toyota of Hackensack sells and services Toyota, Scion vehicles in the greater Hackensack area024215ATTR:WARRANTIESFINANCINGTOWING

Hackensack, NJ New, Toyota of Hackensack sells and services Toyota, Scion vehicles in the greater Hackensack area