Trigar Tire & Auto Service Center

On The Rim & Out The Door is our revolutionary pricing policy. A traditional tire dealers tire prices do not include installation. On average, this costs $25 per tire extra on a set of four tires. We include all necessary installation services in our tire prices. This includes: Mounting & Balancing, Lifetime Rotations, Alignment Check, and 30-Day Price and Ride Guarantee. Mr. Tire will beat ANY...

I'm slightly offended that you fail to mention we fixed your horn for free after you called us and complained. I know to repair it we replaced the clock spring at no charge and as to the best of my recollection the horn had been intermittently working depending on steering wheel position so I find hard to place sole blame on us for a horn that could or could not have worked at any time. Also to the best of my recollection we did try to charge the battery as it was not very convenient for us to need to jump start the vehicle every time we needed to move it. As for the overpriced part, I cant remember everything the van needed but I know it was fairly extensive and the mechanic working on it had a lot of time involved. I know we replaced the instrument cluster because the speedometer did not operate, I also believe a wheel bearing, and I know much more. I just don't want to erroneously start listing parts without having our billing computer in front of me. After we inspected the vehicle you were under no obligation to have us repair it and if you felt the estimate was too high you had at least a week from our original estimate till the time you called back to approve for repairs to begin to get a second opinion or even price shop the list we gave you. I'm sorry you were dissatisfied with your service but wish you would at least admit the problems we corrected for you at no charge.

I apologize if this is not the proper way to be able to defend our shop but it seemed to be the only way I could post a rebuttal.

Also as I'm not trying to hide in internet anonymity, my name is Ben and I am an ASE certified mechanic at the garage in question.

Thanks for your time,
Ben

TriGar failed to meet the minimum PA state inspection standards by NOT repairing the horn on my daughter's car. They should not be licensed to perform inspections. Furthermore, they failed to notify my daughter that her van would not start when they took it into the shop. They did not offer to clean up connections and recharge her battery. Instead, they just let her pay her excessive bill, give her the key, go out to her van, and discover herself that the van would not start. Then they tried to sell her a new battery. My daughter said no since her battery was still under warrenty. She took it to the place where she bought the battery, they cleaned up the connections and told her to get up on the highway and run it at so many RPM's until the alternator could recharge the battery. They charged $15 for on tiny little bolt to hold down the battery. The total bill came to almost $1000, and they could not extend themselves a little courtesy of a phone call to let her know there was an issue with the battery.

TriGar Tire and Auto serves the Williamsport PA area with quality tires, wheels, and auto repairs.024660ATTR:TOWINGA/C & HEATER REPAIRSTIRESTUNE-UPS

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