Troutdale Transmission & Auto Repair

Clutch Repairs, Brake's, 4 X 4's, Drivelines, Electrical, Free Estimates, Front Wheel Drive, Motor Homes, Transmission, Tune UPS, Domestic & Foreign, Cars & Trucks, Domestic & Foreign - Cars & Trucks

On May 15, 2018 my Jeep became stuck, while traveling in Portland, when the starter failed. Troutdale Transmission & Auto Repair was kind enough to fit me in the next day. Once completed, I was informed that the starter had a one year warranty. In late February 2019 I contacted Bruce (the owner or Troutdale Transmission) and let him know that the car was in the shop in Washington with a starter failure. He assured me that he would refund the cost of the part (206.00) but not the labor (180.00) as I was not able to return to the shop (over six hours from my home). I agreed. I asked him if he needed anything from the people repairing it, pictures, core, paperwork. He said no. After waiting over a week I called him on March 7 and he assured me that his wife would write a check and send it on March 8. I verified my address and phone number. On March 26 I called and left a message having not received a check. On April 11 I talked to an employee who assured me he would get the message to Bruce. I once again reviewed my address and phone number. It is now April 21 and I have received no calls and no check. It has become clear to me that Bruce and Troutdale Transmission have no intention of honoring their commitments. My recommendation is to avoid this unethical shop at all costs.