Tuffy Auto Svc Ctr
415 N Jackson St
JacksonMI49201
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- Closed
- Monday
- 8:00am-5:30pm
- Tuesday
- 8:00am-5:30pm
- Wednesday
- 8:00am-5:30pm
- Thursday
- 8:00am-5:30pm
- Friday
- 8:00am-5:30pm
- Saturday
- 8:00am-12:00pm
- Average Rating
- Total Reviews
- (8)
Recommended
0
Not Recommended
0
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Description
Tuffy offers full service automotive repair and maintenance. We do everything from brakes, oil changes, and air conditioning to tires, batteries and more! Tuffy offers Free Roadside Assistance and Nationwide ANYWHERECARE Warranty with any service. Our mission is to provide the best automotive repair service in the industry through our continuous commitment to quality and customer service. There...
Member Reviews
Quick Buck:
GREAT SALESMEN! GREAT CUSTOMER SERVICE!
BUT terrible auto service. I loved Tuffy growing up, I went to the location in Fowlerville and the service was great! Don't let this Tuffy get you thinking each one is terrible.
I am a young college student, I actually live over 100 miles away from this Tuffy, however, my hometown is near Jackson and I used their services for the car I was going to drive up to where I live now.
I knew there was something iffy about this place, but I didn't want to think wrong of this places because of the vibes I was getting, who knew? Right?
Initially my grandfather called a week ahead to make sure we could bring in my car, have it FULLY inspected and fix whatever we could THAT DAY because I was in desperate need of a vehicle. The technician he spoke with set up the appointment.
We came in on the scheduled day and the OWNER looked at us and said we didn't make an appointment! We told him we called, he went in back and spoke with someone, and he apologized but bluntly told my grandfather that he must have not been clear about getting things done because the tech said we were just wanting an inspection. B.S.
We shrugged and said we needed to have it FULLY inspected and what could be done, done by today. The owner seemed a bit put off but agreed. We left and received a call while out about what the shop found and my grandpa agreed to pay for what they could do. We were told it'd be ready by 5PM.
I came later that day around 5PM to pick it up. They had replaced my dual exhaust system (one muffler only fake for looks) and replaced it with a cheap single muffler, which I wasn't happy about since there was nothing actually wrong with my system. My suspension seemed more sensitive (even though the owner drove my car and said it was "much smoother.") And they replaced two of my tires, they expressed concern over one, which they already replaced, because it had dry rot. There were a number of issues, but nothing dangerous.
3 weeks later I am leaving work and see someone left a note on my window "REAR PASSENGER TIRE FLAT." While putting on the spare, I noticed DRY ROT, in my flat. OBVIOUS DRY ROT. DRY ROT, which SHOULD have been seen if the car was F-U-L-L-Y inspected, as per request.
AGAIN, I am over 100 miles away from ANYONE, ANY HELP, I spent 3 hours trying to figure out what to do because my car jack wouldn't work. I also drive my entire way to work on the FREEWAY! A dangerous and BUSY freeway. What if it blew while driving?
Well I was upset, but not raging yet, I left a voicemail asking for a call back. I waited a few days, finally got a call, AT 8AM...MY FIRST day off in a week and a half. Not that they would know, however, most people aren't awake yet!
NOW HERE COMES THE FUNNY PART! The owner said he was the one guy we met that day we came in, he said that MY GRANDPA and him walked outside to look at the car AFTER it was inspected to show him this dry rot tire and that my grandpa ACTUALLY told him that he'd only want to TWO tires replaced and that the dry rot wasn't in a hurry.
ONE PROBLEM! My grandpa and I NEVER WENT BACK AFTER THE INSPECTION! Only me! What LIES?! My grandpa would NEVER let me drive a damn car without tires that weren't SAFE. He doesn't even like the fact I DRIVE over 55MPH! I am beyond upset at this point...
BUT terrible auto service. I loved Tuffy growing up, I went to the location in Fowlerville and the service was great! Don't let this Tuffy get you thinking each one is terrible.
I am a young college student, I actually live over 100 miles away from this Tuffy, however, my hometown is near Jackson and I used their services for the car I was going to drive up to where I live now.
I knew there was something iffy about this place, but I didn't want to think wrong of this places because of the vibes I was getting, who knew? Right?
Initially my grandfather called a week ahead to make sure we could bring in my car, have it FULLY inspected and fix whatever we could THAT DAY because I was in desperate need of a vehicle. The technician he spoke with set up the appointment.
We came in on the scheduled day and the OWNER looked at us and said we didn't make an appointment! We told him we called, he went in back and spoke with someone, and he apologized but bluntly told my grandfather that he must have not been clear about getting things done because the tech said we were just wanting an inspection. B.S.
We shrugged and said we needed to have it FULLY inspected and what could be done, done by today. The owner seemed a bit put off but agreed. We left and received a call while out about what the shop found and my grandpa agreed to pay for what they could do. We were told it'd be ready by 5PM.
I came later that day around 5PM to pick it up. They had replaced my dual exhaust system (one muffler only fake for looks) and replaced it with a cheap single muffler, which I wasn't happy about since there was nothing actually wrong with my system. My suspension seemed more sensitive (even though the owner drove my car and said it was "much smoother.") And they replaced two of my tires, they expressed concern over one, which they already replaced, because it had dry rot. There were a number of issues, but nothing dangerous.
3 weeks later I am leaving work and see someone left a note on my window "REAR PASSENGER TIRE FLAT." While putting on the spare, I noticed DRY ROT, in my flat. OBVIOUS DRY ROT. DRY ROT, which SHOULD have been seen if the car was F-U-L-L-Y inspected, as per request.
AGAIN, I am over 100 miles away from ANYONE, ANY HELP, I spent 3 hours trying to figure out what to do because my car jack wouldn't work. I also drive my entire way to work on the FREEWAY! A dangerous and BUSY freeway. What if it blew while driving?
Well I was upset, but not raging yet, I left a voicemail asking for a call back. I waited a few days, finally got a call, AT 8AM...MY FIRST day off in a week and a half. Not that they would know, however, most people aren't awake yet!
NOW HERE COMES THE FUNNY PART! The owner said he was the one guy we met that day we came in, he said that MY GRANDPA and him walked outside to look at the car AFTER it was inspected to show him this dry rot tire and that my grandpa ACTUALLY told him that he'd only want to TWO tires replaced and that the dry rot wasn't in a hurry.
ONE PROBLEM! My grandpa and I NEVER WENT BACK AFTER THE INSPECTION! Only me! What LIES?! My grandpa would NEVER let me drive a damn car without tires that weren't SAFE. He doesn't even like the fact I DRIVE over 55MPH! I am beyond upset at this point...
Information from the business
Tuffy offers full service automotive repair and maintenance. We do everything from brakes, oil changes, and air conditioning to tires, batteries and more! Tuffy offers Free Roadside Assistance and Nationwide ANYWHERECARE Warranty with any service. Our mission is to provide the best automotive repair service in the industry through our continuous commitment to quality and customer service. There...
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Tuffy Auto Service Center located at 415 N Jackson Street in Jackson, MI services vehicles for Engine Repair. Call (517) 784-6173 to book an appointment or to hear more about the services of Tuffy Auto Service Center.
Tags
Preventative Maintenance
Free Brake & Exhaust Inspections
Scheduled Maintenance
A/C Service
Free No-Obligation Written Estimates
Lifetime Warranties On Brakes
Alignments
Complete Auto Care Foreign & Domestic
Heating & Cooling
Tuffy Auto Service Centers
Spring's
Mufflers & Shocks
Auto Repair Specialists
Oil Changes
Complete Auto Care
Preventative Maintenance
Free Brake & Exhaust Inspections
Scheduled Maintenance
A/C Service
Free No-Obligation Written Estimates
Lifetime Warranties On Brakes
Alignments
Complete Auto Care Foreign & Domestic
Heating & Cooling
Tuffy Auto Service Centers
Spring's
Mufflers & Shocks
Auto Repair Specialists
Oil Changes
Complete Auto Care
