Response to tcao13:
First and foremost, we apologize for any inconvenience created by our failure to execute your request by the time originally estimated. TW Towing Company takes great care to ensure that important matters such as these are properly managed. In accordance with our responsibility to the community as first responders, we must make objective decisions regarding dispatch prioritizations. It is our standard procedure to reprioritize based on situations in need immediate emergency service. Unfortunately, this may at times interfere with a scheduled service that is deemed a non-emergency; so, on this occasion, we have clearly not succeeded in meeting your expectations, as the service provided was the tow of an unattended vehicle to a closed facility and deemed a non-emergency.
In light of this, we hope you will allow us the opportunity to provide the level of service you deserve and we are capable of providing.
TW Towing Company, Inc.
by TW TOWING COMPANY on January 25, 2012
Horrible Service:
Beware!!! Do not use this company they are not fast and reliable as they advertise took them 7 hours to pick up my car, i called the manager to complain and basically i was blown off, so i will never use them again and will make sure everyone knows how this company operates!
by tcao13 on January 24, 2012