U & D Nursery Inc

U & D Nursery Inc is located at 3555 Dunlap Ave. NE, Albany, OR. This business specializes in Landscaping.

I have ordered from U&D Nursery before and I had not had issues with them until now. I ordered fill dirt, and when I got had it delivered it had pieces of pvc piping, plastic, garbage wrappers and sod plastic netting. When I went in to talk to them about the fill dirt and looked at the prices on products information, no where on there does it say that plastic could be expected. There is no information anywhere regarding the type of junk that could be on the fill dirt. When I talked to the Owner, Walt, he was very grumpy and did not want to hear what I had to say. Instead tells me to either take half of a refund and to "hell with me". I have worked in customer service before, and to tell a customer to "Hell with you" is not a way to run a business. I did not want to go to a place of business and be verbally insulted by the Owner and be treated that way. I am no LONGER GOING TO BE DOING BUSINESS WITH A PLACE THAT DISRESPECTS ITS CUSTOMERS. I did not deserve to be mistreated like that when all I wanted to know why there was plastic on my fill dirt and how they could rectify the issue. I RECOMMEND NOT BUYING FROM THIS PLACE!!! I would rather go to the Bark Place instead. I called them while I was at U&D and talked to the owner of Bark Place and he was very respectful and straight forward and told me what was in their fill dirt. IF YOU DO NOT WANT TO BE INSULTED AND MISTREATED BY THE OWNER, DO NOT GO TO U&D!!!! They have lost my business and any respect I had for them.

This last weekend, my wife and I purchased five yards of material (three bark and two soil) from U&D Nursery. We chose U&D because we have purchased many plants and products, as well as smaller amounts of soil, from U&D in the past, and we have always been very happy with the quality, cost, and customer service we have received. We are customers both of the nursery and of the stand at the Albany Farmers Market.

Unfortunately, in this instance, we did not receive the good customer service we had come to expect from U&D. The driver, who dumped our load, dumped the bark out first, using our rake (which he broke). He separated it into two different piles. Then he dumped out the dirt ON TOP of the second pile of bark! We had been told that, since we were buying two products, there might be some 'minimal mixing in the truck during delivery' (these are the exact words used to describe what might happen). However, what actually DID happen was NOT a bi-product of two products or of the delivery. It was caused by the driver's laziness and incompetence in dumping one product one on top of the other. Now, we have a pile bark, covered with dirt, a broken rake, and a huge mess with two unusable products. Needless to say, we are extremely upset and disappointed.

What upsets us most is the lack of customer service we received when we called to discuss options for remedying the situation. The woman who answered implied this mess is our fault for ordering two products.

The next day the owner sent an email and offered $15 to replace my $40 rake.

If U&D does not have the capability of delivering two products without dumping one on top of the other, they should not even agree to deliver a mixed load. We feel the two products could have been delivered, without so very much mixing, if the driver had simply used a little more time and care when he dumped them. He didn't--and now we have about one yard of an unusable mixed mess of bark and dirt. We are very disappointed and upset.

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