U-Haul Company
2645 Brooklyn Queens Expy
WoodsideNY11377
Payment Methods: Visa, MasterCard, American Express, Discover, Cash, Check, Debit
Open
- Sunday
- 9:00am-5:00pm
- Monday
- 7:00am-7:00pm
- Tuesday
- 7:00am-7:00pm
- Wednesday
- 7:00am-7:00pm
- Thursday
- 7:00am-7:00pm
- Friday
- 7:00am-8:00pm
- Saturday
- 7:00am-7:00pm
- Average Rating
- Total Reviews
- (4)
Recommended
0
Not Recommended
0
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Description
Truck Renting & Leasing
Storage Units
Storage Units
Tips
Do-it-yourself moving trucks, trailers, equipment and packing supplies for one-way and in-town moves. Storage is also available.
Save Money:
College students and military personnel can save by splitting moving truck or storage costs with others making the same move. Check out the company's online bulletin boards for self-movers willing to share space.
Member Reviews
Horrible! Do not use storage!:
I moved to New York City from Michigan. I rented a Uhaul truck, and paid over $700 for the truck rental. So I got a free storage unit for the first month.
I signed up for the first month for free, and after the first month it costs $250 a month (which is outrageous). (As a side note, the chick that signed me up was totally rude and mean, not customer service orientated at all, however, I looked past it since I was getting a free month).
On the U-haul website, it stated this storage unit is open 24 hours a day for storage access.
So today, I went to the Uhaul storage center to retrieve some of my items. I showed up at about 6:45 PM. To my surprise the door is locked. I look at the door, and the business hours say they are open until 7:00 PM. I went inside to ask the girl to open the doors. She rudely cuts me off halfway through my sentence and tells me they are closed. I told her, "Your sign says you are open until 7:00, and it is only 6:45, also, your website says you have 24/7 storage unit access." She simply IGNORES ME.
So I wait for 45 minutes until 7:30. Not surprisingly, there are still 4 employees outside cleaning trucks out. I ask for the owner of the business, and a man that identifies himself as a manager approaches me. I proceed to tell him what happened, and he tries telling me that the sign on the door says they close at 6:00, like I cannot read or something.
At this point I am INFURIATED that their customer service is so horrible, especially as I am talking to the manager.
The manager had absolutely no regard for his employees behavior and customer satisfaction of his facility. He simply dismissed my concerns. Not to mention I am paying $250 a MONTH for this unit! I expect $250 a month in service!
Down the street is a Public Storage that costs $215 a month for a 10x10 unit instead of $250, AND their facility is open until 9:00 PM daily. No tricks involved there!
This is the worst customer service I have ever received from ANY business and I hope that Uhaul Corporate fixes this facility!
I signed up for the first month for free, and after the first month it costs $250 a month (which is outrageous). (As a side note, the chick that signed me up was totally rude and mean, not customer service orientated at all, however, I looked past it since I was getting a free month).
On the U-haul website, it stated this storage unit is open 24 hours a day for storage access.
So today, I went to the Uhaul storage center to retrieve some of my items. I showed up at about 6:45 PM. To my surprise the door is locked. I look at the door, and the business hours say they are open until 7:00 PM. I went inside to ask the girl to open the doors. She rudely cuts me off halfway through my sentence and tells me they are closed. I told her, "Your sign says you are open until 7:00, and it is only 6:45, also, your website says you have 24/7 storage unit access." She simply IGNORES ME.
So I wait for 45 minutes until 7:30. Not surprisingly, there are still 4 employees outside cleaning trucks out. I ask for the owner of the business, and a man that identifies himself as a manager approaches me. I proceed to tell him what happened, and he tries telling me that the sign on the door says they close at 6:00, like I cannot read or something.
At this point I am INFURIATED that their customer service is so horrible, especially as I am talking to the manager.
The manager had absolutely no regard for his employees behavior and customer satisfaction of his facility. He simply dismissed my concerns. Not to mention I am paying $250 a MONTH for this unit! I expect $250 a month in service!
Down the street is a Public Storage that costs $215 a month for a 10x10 unit instead of $250, AND their facility is open until 9:00 PM daily. No tricks involved there!
This is the worst customer service I have ever received from ANY business and I hope that Uhaul Corporate fixes this facility!
Editorial Reviews
Editorial Review by Citysearch Editors:
Do-it-yourself moving trucks, trailers, equipment and packing supplies for one-way and in-town moves. Storage is also available.
Information from the business
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box moving & storage containers.
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.
The first choice for rental trucks, trailers, cargo vans and U-Box moving & storage pods. Offering self-storage, boxes, moving supplies, hitches & propane.
