Ups Store
430 Franklin Village Dr
FranklinMA02038
Payment Methods: Visa, MasterCard
Open
- Sunday
- 9:00am-5:00pm
- Monday
- 8:00am-8:00pm
- Tuesday
- 8:00am-8:00pm
- Wednesday
- 8:00am-8:00pm
- Thursday
- 8:00am-8:00pm
- Friday
- 8:00am-8:00pm
- Saturday
- 8:00am-6:00pm
- Average Rating
- Total Reviews
- (13)
Recommended
0
Not Recommended
0
Open Map
Description
The UPS Store Franklin offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.
Member Reviews
This UPS Store franchise does not stand behind its work, failed to tell me the truth on multiple occasions and are not the packaging experts they claim to be.:
On 11/27/2021 I went into UPS Store #738 at the Benjamin Franklin Plaza in Franklin Massachusetts with a pair of Floorstanding Loudspeakers to have them packaged for shipping and shipped to Houston, TX. I had lengthy in person conversations with the employee about what I was shipping, there weight and value and how my primary concern was that they arrive safely in Houston. These were a pair of Polk Audio LSi 15’s purchased new for $1500 and which I had sold on Ebay for just under $640. These conversations took place on the 26th when I stopped in to discuss packaging and shipping these speakers and again on the 27th when I showed up with them to have them packaged/shipped. They assured me that they “had this” and knew just how to package them and get them there safely.
I paid them $217.95 for the packaging, shipping, and insurance ($500 coverage).
I already had one shipping label purchased from and provided through Ebay for one on the boxes (each speaker was boxed separately) and I purchased the other from the UPS Store.
On 12/7/2021 I was notified that the speakers had arrived damaged, and that the buyer had asked for refund. I refunded the buyers $640.
On 12/8/2021 I went to the UPS Store to ask that they reimburse me for my shipping and packaging costs and for the loss of $640 sale. In spite of the fact that the one of the speakers was destroyed (I provided photographs of this) the employee and the owner steadfastly denied any responsibility and insisted the packaging followed their guidelines and that he “wouldn’t do anything differently”. I was also now informed that the insurance I paid for was only on the box for which they provided the shipping label. This was astounding to me as I would, of course, not insure only one of a pair of anything, let alone high-end speakers. They further indicated that they could not determine which box (whose label?) was the damaged speaker and that without that certainty I should file a claim directly with UPS on my own. The owner felt the responsibility for this damage lay completely with carrier, UPS and not with him and/or the packaging they provided.
I filed that claim with UPS and UPS denied my claim. The reason provided by UPS for denial was “improper packaging”. Here is a copy and paste from the UPS denial email:
When damage occurs, UPS inspects the package and evaluates the packaging according to our packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet these guidelines. UPS is not liable or responsible for loss or damage to any package from improper packaging. The evaluation revealed the following deficiencies in the packaging that was for this shipment. The new, double-wall, corrugated shipping container with no visible box maker's certificate was not sufficient to support the package weight. · Recommendation: Use a new, double-wall, corrugated shipping container with a 275-lbs-per-square-inch burst strength or non-U.S. equivalent. · The large cell bubble sheeting, paper carton used for cushioning did not adequately protect the merchandise. · Recommendation: Consider using one of the following options: 1) A designed soft foam system using Polyethylene, Polypropylene, or Polyurethane. These foams are specifically designed and typically pre-engineered around the dimensions and weight of the product. 2) Foam-in-place or foam-in-bag system formed by a chemical mixture that expands and forms a protective mold around contents. 3) Double-boxing or over-boxing is an effective method of protecting fragile items where the original packaging is not suitable for shipment by a carrier, like UPS, that use manual and automated distribution systems.
I went back into the UPS Store on 12/8/2021 and presented the owner with this Claim Denial Letter from UPS as well as the aforementioned photographic proof and he still insisted he bore no responsibility for the loss. He excused himself to “call UPS and get this decision overturned” and disappeared into the back room for several minutes. Upon his return he assured me that UPS had reversed their decision and would call me in a day or two to give me payment details.
Having not heard from UPS by 12/11/2021 I called them. They had no record of a call from this manager or any dispute of this denial.
This UPS Store franchise does not stand behind its work, failed to tell me the truth on multiple occasions and are not the packaging experts they claim to be.
I paid them $217.95 for the packaging, shipping, and insurance ($500 coverage).
I already had one shipping label purchased from and provided through Ebay for one on the boxes (each speaker was boxed separately) and I purchased the other from the UPS Store.
On 12/7/2021 I was notified that the speakers had arrived damaged, and that the buyer had asked for refund. I refunded the buyers $640.
On 12/8/2021 I went to the UPS Store to ask that they reimburse me for my shipping and packaging costs and for the loss of $640 sale. In spite of the fact that the one of the speakers was destroyed (I provided photographs of this) the employee and the owner steadfastly denied any responsibility and insisted the packaging followed their guidelines and that he “wouldn’t do anything differently”. I was also now informed that the insurance I paid for was only on the box for which they provided the shipping label. This was astounding to me as I would, of course, not insure only one of a pair of anything, let alone high-end speakers. They further indicated that they could not determine which box (whose label?) was the damaged speaker and that without that certainty I should file a claim directly with UPS on my own. The owner felt the responsibility for this damage lay completely with carrier, UPS and not with him and/or the packaging they provided.
I filed that claim with UPS and UPS denied my claim. The reason provided by UPS for denial was “improper packaging”. Here is a copy and paste from the UPS denial email:
When damage occurs, UPS inspects the package and evaluates the packaging according to our packaging guidelines which include the International Safe Transit Association (ISTA) 3A Test Procedures for small parcel delivery shipments, published by the ISTA. Your packaging did not meet these guidelines. UPS is not liable or responsible for loss or damage to any package from improper packaging. The evaluation revealed the following deficiencies in the packaging that was for this shipment. The new, double-wall, corrugated shipping container with no visible box maker's certificate was not sufficient to support the package weight. · Recommendation: Use a new, double-wall, corrugated shipping container with a 275-lbs-per-square-inch burst strength or non-U.S. equivalent. · The large cell bubble sheeting, paper carton used for cushioning did not adequately protect the merchandise. · Recommendation: Consider using one of the following options: 1) A designed soft foam system using Polyethylene, Polypropylene, or Polyurethane. These foams are specifically designed and typically pre-engineered around the dimensions and weight of the product. 2) Foam-in-place or foam-in-bag system formed by a chemical mixture that expands and forms a protective mold around contents. 3) Double-boxing or over-boxing is an effective method of protecting fragile items where the original packaging is not suitable for shipment by a carrier, like UPS, that use manual and automated distribution systems.
I went back into the UPS Store on 12/8/2021 and presented the owner with this Claim Denial Letter from UPS as well as the aforementioned photographic proof and he still insisted he bore no responsibility for the loss. He excused himself to “call UPS and get this decision overturned” and disappeared into the back room for several minutes. Upon his return he assured me that UPS had reversed their decision and would call me in a day or two to give me payment details.
Having not heard from UPS by 12/11/2021 I called them. They had no record of a call from this manager or any dispute of this denial.
This UPS Store franchise does not stand behind its work, failed to tell me the truth on multiple occasions and are not the packaging experts they claim to be.
Questionable business practices:
This store was asked to scan & email 2 private, sensitive documents to the Federal Government. What they ended up doing was emailing another customer's private, sensitive documents to the Federal Government. When approached about the error, the owner showed no concern, continuously interupted while I tried to explain the error, dragging out the process of fixing their error. He should not be in the "customer service" industry, and certainly cannot teach his employees good customer service.
If you want a job done correctly, don't use this business. If you want a job screwed up, and then be treated rudely by the owner, as though you created the problem, this is a good UPS store for you.
He also admitted to charging me for an additional service which they did not provide, without ackowledging, or apologizing for it.
1) Incompetent (couldn't complete simple task)
2) Rude customer service
3) Dishonest billing practices
If you want a job done correctly, don't use this business. If you want a job screwed up, and then be treated rudely by the owner, as though you created the problem, this is a good UPS store for you.
He also admitted to charging me for an additional service which they did not provide, without ackowledging, or apologizing for it.
1) Incompetent (couldn't complete simple task)
2) Rude customer service
3) Dishonest billing practices
Information from the business
The UPS Store Franklin offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Exit #17 Rt 495 On Rt 140.
We offer in-store and online printing, document finishing, mailbox services, notary, packing and shipping, all tailored to fit your small business - locally owned and operated and here to help.
We are a locally owned and operated The UPS Store location, and we care about our customers. We have the knowledge and expertise to handle all of your mailbox, packing, shipping, and professional printing needs and we are passionate about what we do! You'll meet one of our friendly customer service associates when you stop by. All of our associates are certified packing experts. Whether you are...
Supercuts has conveniently located hair salons throughout the US. We offer a variety of services from consistent, quality haircuts to a relaxing Tea Tree Experience to color services and facial waxing - all at an affordable price. At Supercuts, our hair stylists are some of the best trained in the business, specializing in haircuts for men. They will listen to you and can recommend the haircut...
