Upscale Restaurant & Lounge

Upscale Restaurant & Lounge can be found at College Park Sq 6505. The following is offered: Bars & Pubs. The entry is present with us since Sep 8, 2010 and was last updated on Nov 12, 2013. In Virginia Beach there are 47 other Bars & Pubs. An overview can be found here.

Me and a friend visited this place on Thursday, Aug. 1, 2013. We have been coming to this place at least once a month for the last 2 years. The manager, Curtis, a tall light skinned older man is so rude and unprofessional, I'm not sure if he felt like we were intimidated by him talking loud to us and waving his hands around, but it just shows how ignorant and unprofessional he is. We asked for the manager about 3 times within an hour and finally a gentleman that works there told us that Curtis said that if we have a problem, we need to come to him because he is not coming over to where we were. You as a manager is sitting in a booth drinking alcohol ( yes alcohol because I saw you several times go behind the bar to make your own drinks) fraternizing with the waitresses( a short light skinned girl with long hair and a short dark skinned girl with long curly hair), hugging and grabbing them around the waist, have customers sitting in your lap and paying customers have to come to you if we have a problem. Oh really? I spend my money as a customer and He threatened to throw me and my friend out because we complained about the chicken tasting like fish. We never told you what the problem was. Being thrown out of upscale is the least of our worries. COMFORT ZONE in Hampton Va. is always our choice. But as a female with military background, your yelling just shows your ignorance and your lack of knowledge on how to handle problems. If you are a manager and is working, why are u allowed to drink alcohol. Maybe you were intoxicated is the reason for your behavior. I'm sure if we were 2 males your approach would have definitely been different. That shows a lot about your character. My advice to the owner, reconsider who you put in management position. Please have your managers to take customer service classes. UPSCALE should stand for something. COMFORT ZONE in Hampton. Va. is always our better choice.