Urban Retreat Skin Care Ctr
1701 S Shepherd Dr # C
HoustonTX77019
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Description
Urban Retreat Skin Care Center is located at 1701 S Shepherd Dr Ste C, Houston, TX. This business specializes in Day Spas and Skin Care.
Member Reviews
HORRID Experience - BAD massage, BAD management:
I wasn’t going to say anything until THEY called ME to put the blame of their inaccuracies on me.
I would have rated them 0 stars if I could have.
1. Was that a massage I just paid for or did you just throw a bunch of oil on my back and rub it in??? HORRIBLE massage. When she was done, I was no less tense, but thought “Oh well. You get what you pay for" as I had only booked a 30 minute chair massage, $1 a minute.
2. They messed up my booking and have tried to throw it at me because they took me behind a certain door? As if to suggest that I should have known what that means/ how they operate (no 2 salons operate the same way, and I had never just booked a chair massage before).
Experience:
I booked a 30 minute chair massage because my back and neck are all that I needed worked on and don’t have time for a full body hour long massage anyways. At check out, the girl informs me that I owe $70 instead of $30??? (Remember now, I booked a $30 chair massage) Instead of saying "Oh I’m sorry they messed up your booking" she says "well, because they took you behind that door it was a 30 minute Deep Tissue massage". After explaining my reasoning for why I should not be charged $70 since I did not ask for a deep tissue, I end up paying $30 PLUS a NICE tip (only because I feel bad that they messed things up for her) for a crummy massage and heading out.
I tell friends what happened and they all think that I should call in and complain on how they run their business/ about the bad massage. My thought was, noooooo times are tough and I'm not going to get anyone in trouble.
Flash forward to today, about 5 minutes ago, I get a call from their manager (I assume, I have no idea who she was) basically trying to say that I should have paid the $70 as a masseuse deserves payment for their services???? NOOOOOO MAAM!!!! IF I had asked for a deep tissue, or even felt like I got one, I would have paid. Give credit where credit is due, etc etc etc. HOWEVER, when your people mess up, IN EVERY ASPECT OF THE WAY, then your business should step up and fix the problem ...NOT throw it in the clients face for them to try to fix.
THE END.
I would have rated them 0 stars if I could have.
1. Was that a massage I just paid for or did you just throw a bunch of oil on my back and rub it in??? HORRIBLE massage. When she was done, I was no less tense, but thought “Oh well. You get what you pay for" as I had only booked a 30 minute chair massage, $1 a minute.
2. They messed up my booking and have tried to throw it at me because they took me behind a certain door? As if to suggest that I should have known what that means/ how they operate (no 2 salons operate the same way, and I had never just booked a chair massage before).
Experience:
I booked a 30 minute chair massage because my back and neck are all that I needed worked on and don’t have time for a full body hour long massage anyways. At check out, the girl informs me that I owe $70 instead of $30??? (Remember now, I booked a $30 chair massage) Instead of saying "Oh I’m sorry they messed up your booking" she says "well, because they took you behind that door it was a 30 minute Deep Tissue massage". After explaining my reasoning for why I should not be charged $70 since I did not ask for a deep tissue, I end up paying $30 PLUS a NICE tip (only because I feel bad that they messed things up for her) for a crummy massage and heading out.
I tell friends what happened and they all think that I should call in and complain on how they run their business/ about the bad massage. My thought was, noooooo times are tough and I'm not going to get anyone in trouble.
Flash forward to today, about 5 minutes ago, I get a call from their manager (I assume, I have no idea who she was) basically trying to say that I should have paid the $70 as a masseuse deserves payment for their services???? NOOOOOO MAAM!!!! IF I had asked for a deep tissue, or even felt like I got one, I would have paid. Give credit where credit is due, etc etc etc. HOWEVER, when your people mess up, IN EVERY ASPECT OF THE WAY, then your business should step up and fix the problem ...NOT throw it in the clients face for them to try to fix.
THE END.
Horrible - would never return:
What a disappointment. Have been there about 5 times with mediocre service but kept going back because I was given gift certificates from friends. This last time I was there for a very expensive facial and the lady coughed and hacked over my face the entire time. Disgusting! I laid there trying not to breath. When I told the manager, Stephanie, she was decidedly unapologetic, cold, and offered no help whatsoever. Absolutely void of customer service and do not stand behind there work. Will NEVER return!
Information from the business
Affordable Houston Laser Hair Removal that is performed by Certified Specialists. Avante Laser and Medispa has locations in Houston and The Woodlands, Texas.
