Valu Rooter

Awful company. Wes quoted me $775 to replace a shower body which I thought was pretty steep but I agreed to pay it because he says he's a master plumber and apparently really knows what he's doing. He tells me he will be back to do the job on Tuesday at 12 noon. At 10 minutes past 1 he still wasn't at my home so I called the office and the secretary says she will check on the status and call me back. She calls me back and says Wes will arrive at 3 p.m. (instead of 12 noon). That's a 3 hour difference. Then at 4:30 I called again because Wes had STILL not shown up. Finally at almost 5 p.m. two totally different guys show up (not Wes). They replace the shower body and CRACKED some of my shower wall tiles! We get Wes on the phone and he claims he warned me that might happen. NO HE DIDN'T. He's getting very rude with me saying: "I WAS VERY CLEAR" when he wasn't clear at all. Long story short - I don't like his demeanor (has no people skills at all) and the overall customer service is terrible.
Plus the price went up from $775 to $875 (Wes claiming the extra $100 was for his initial visit - even though he didn't tell me about that previously). They don't show up when they say they are going to show up and then you have to keep calling them to find out when they are coming - they don't bother to call you. Will NEVER use Value Plumbing & Heating Inc. again.