Value Pet Clinic
12314 Meridian E
PuyallupWA98373
Payment Methods: Visa, MasterCard, American Express, Discover
Closed
- Sunday
- Closed
- Monday
- 9:00am-5:00pm
- Tuesday
- 9:00am-5:00pm
- Wednesday
- 9:00am-5:00pm
- Thursday
- 9:00am-5:00pm
- Friday
- 9:00am-5:00pm
- Saturday
- 9:00am-5:00pm
- Average Rating
- Total Reviews
- (40)
Recommended
0
Not Recommended
0
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Description
Value Pet Clinic is a Veterinarians facility at 12314 Meridian E in Puyallup, WA.
Member Reviews
Manager is rude, unprofessional and obnoxious.:
Saturday afternoon I took my cat to Value Pet Clinic, in Puyallup WA because of a reoccurrence of vomiting and blood and pus in the stool. Our regular Vet stated the next step would be either x-ray or ultra sound if this reoccurred if the three medications he prescribed did not work well.
The clinic waiting room was fully packed, but after waiting “in your car because of the bloody stool” as instructed, we were finally seen. The Vet there recommend a treatment and x-ray, asked that I leave him for one hour, then pick him up. I did. I arrived for pick-up near closing time, and noticed (for the first time) a small sign accepting credit and debit cards, and then stating, “no checks accepted”.
I told the receptionist that I had not seen the sign prior to being seen because of people standing about. She said I could not have the pet until paid. She suggested I go to my bank. I reminded her it was Saturday afternoon: my bank was now closed. She told me to wait a moment.
A woman called us into the first exam room and as I opened my mouth to explain that I do not use debit cards or credit cards she stated rudely, “You can’t have your pet until we get our money. “ Her unprofessional start led me to call her bluff with my own. I stated, “Well considering I think he has cancer is dying, just keep him then”,
She was not happy with my remark and became snotty – interrupting me so that I had to raise my voice over hers as I attempted to explain (as a nurse myself) that I have never been in a Clinic (medical or veterinarian) that did not verbally tell a client of a No Check policy on sign-in., their signs were poorly placed and small, there was nothing in bold print or circled to make it noticeable on the papers I filled out for my cat. As I was speaking she walked around me to close the door to the waiting room that was still open, but I chose to back up and leave it as it was, because she was becoming obviously agitated. I insinuated that no reputable clinic would fail to make this perfectly clear to new client.
At this point she challenged my being an RN by asking, “You’re a nurse? Where do YOU work at? “ I answered the question of my historical expertise and said I could bring in cash on Monday, but she walked away bringing my cat in his leather carrier, literally dropped him on the metal exam table. “Here, take your cat and never come back.” No medication, no discussing his need with the Vet I had seen, nothing. I left.
To be fair, the female Veterinarian was knowledgeable and seemed to care, but if a manager can withhold treatment because she failed to train her staff properly or put up adequately large signs in plain view (as well as on the door when one enters), I have to wonder if these Vets have free choice of what to order or do they suck you in with tests not needed (I had blood word from 4 weeks prior) that she wanted to do over
At home I immediately documented the exchange. I looked up who the owner of the clinic was and hand delivered the account to his home early Sunday afternoon to whom I assume was his teen son. I stated I would like an immediate response to my complaint.
Monday, afternoon I received a call. Not from the own (a Vet himself) but from the same manager who again was unprofessional. She did not state why she was calling; I had to guess. She then stated it was inappropriate for me to take the complaint to his home. I disagreed asked her to identify her source of etiquette information. She then began with, “ If you had not acted the way you did…” I said she had been the one acting unprofessionally”. “Let me give you some advise..” she shouted over me, whereas, I disconnected from her then phone the owners number and left a brief message as to this exchange.
Apparently the owner does not care that his non-medical staff are ill trained, and the manager is highly Unprofessional. I suspect they attempt to bill be for $259.00, but my cat was abused and never received treatment.
The clinic waiting room was fully packed, but after waiting “in your car because of the bloody stool” as instructed, we were finally seen. The Vet there recommend a treatment and x-ray, asked that I leave him for one hour, then pick him up. I did. I arrived for pick-up near closing time, and noticed (for the first time) a small sign accepting credit and debit cards, and then stating, “no checks accepted”.
I told the receptionist that I had not seen the sign prior to being seen because of people standing about. She said I could not have the pet until paid. She suggested I go to my bank. I reminded her it was Saturday afternoon: my bank was now closed. She told me to wait a moment.
A woman called us into the first exam room and as I opened my mouth to explain that I do not use debit cards or credit cards she stated rudely, “You can’t have your pet until we get our money. “ Her unprofessional start led me to call her bluff with my own. I stated, “Well considering I think he has cancer is dying, just keep him then”,
She was not happy with my remark and became snotty – interrupting me so that I had to raise my voice over hers as I attempted to explain (as a nurse myself) that I have never been in a Clinic (medical or veterinarian) that did not verbally tell a client of a No Check policy on sign-in., their signs were poorly placed and small, there was nothing in bold print or circled to make it noticeable on the papers I filled out for my cat. As I was speaking she walked around me to close the door to the waiting room that was still open, but I chose to back up and leave it as it was, because she was becoming obviously agitated. I insinuated that no reputable clinic would fail to make this perfectly clear to new client.
At this point she challenged my being an RN by asking, “You’re a nurse? Where do YOU work at? “ I answered the question of my historical expertise and said I could bring in cash on Monday, but she walked away bringing my cat in his leather carrier, literally dropped him on the metal exam table. “Here, take your cat and never come back.” No medication, no discussing his need with the Vet I had seen, nothing. I left.
To be fair, the female Veterinarian was knowledgeable and seemed to care, but if a manager can withhold treatment because she failed to train her staff properly or put up adequately large signs in plain view (as well as on the door when one enters), I have to wonder if these Vets have free choice of what to order or do they suck you in with tests not needed (I had blood word from 4 weeks prior) that she wanted to do over
At home I immediately documented the exchange. I looked up who the owner of the clinic was and hand delivered the account to his home early Sunday afternoon to whom I assume was his teen son. I stated I would like an immediate response to my complaint.
Monday, afternoon I received a call. Not from the own (a Vet himself) but from the same manager who again was unprofessional. She did not state why she was calling; I had to guess. She then stated it was inappropriate for me to take the complaint to his home. I disagreed asked her to identify her source of etiquette information. She then began with, “ If you had not acted the way you did…” I said she had been the one acting unprofessionally”. “Let me give you some advise..” she shouted over me, whereas, I disconnected from her then phone the owners number and left a brief message as to this exchange.
Apparently the owner does not care that his non-medical staff are ill trained, and the manager is highly Unprofessional. I suspect they attempt to bill be for $259.00, but my cat was abused and never received treatment.
Information from the business
All of our Value Pet Clinic locations offer Low Cost Veterinarian Service Offering veterinarians and pet care services.Value Pet Clinic is a group of veterinary clinics operating in the Seattle area. We believe in quality care that doesnt break the bank. From our expert doctors, to our flexible walk-in model, we really are a different kind of pet clinic.Our licensed veterinarians pride...
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Mission Statement: To Value Our Patients by Providing Them with Compassionate, Quality, Veterinary Care To Value Our Clients by Serving Them in a Courteous, Caring and Professional Manner To Value both Our Patients and Clients by Providing Them with Affordable Veterinary Care, Thereby Helping To Ensure That All Animals in Need Receive Proper Medical and Surgical Treatment...
Mission Statement: To Value Our Patients by Providing Them with Compassionate, Quality, Veterinary Care To Value Our Clients by Serving Them in a Courteous, Caring and Professional Manner To Value both Our Patients and Clients by Providing Them with Affordable Veterinary Care, Thereby Helping To Ensure That All Animals in Need Receive Proper Medical and Surgical Treatment...
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Mission Statement: Clients by Providing Them with Affordable Veterinary Care, Thereby Helping To Ensure That All Animals in Need Receive Proper Medical and Surgical TreatmentOur Vision:Value Pet Clinic, Inc. was developed by four dedicated veterinarians who had the common vision to provide affordable, high quality, outpatient veterinary care for pets and their owners. We are able to keep prices...
