VCA Animal Medical Center

Due to COVID-19, hospital hours may vary. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations. These may include, but are not limited to, curbside check-in, health screenings, temperature checks and social distancing measures. Note, all persons entering our hospitals must wear a face covering. Please...

• Caring for your pets the way we care for our own
• Convenient, affordable, preventive nose-to-tail care (VCA CareClub)
• Educational opportunities for pet owners
• Free First Exam for all first time pet visits
• Healthy Pet Magazine
• Home Delivery of Pet Medications
• VCA Big Pet Project
• VCA Quality Care Program

Horrible experience! I cannot believe they let our poor dog Coco suffer! We recently changed to VCA and they ran some blood work on Coco. They knew for 5 days that Coco had acute kidney failure and they never called us!!! They let Coco suffer until he got so bad we had to bring him in to the emergency room and leave him for a few days(cost us a fortune). That should have been our firs warning but we continued with VCA. After he came home he had numerous issues. We brought him back for vomiting and no appetite. They prescribed a medicine for him and told me to go to the pharmacy to get it… I went to all the pharmacies in Portsmouth and no one had it. I called VCA numerous times and they did not call back. Finally when they did they promised to call a compounding pharmacy and they would call me back immediately. I waited a day and no call so I called VCA again and on second call finally got the number of the pharmacy. Called pharmacy and they said VCA called in the prescription too late and it would not be ready until after Tuesday or Wednesday of the following week. I went online and found some substitutes so I called VCA again and emailed the information… NO ONE CALLS BACK!!! (do you see a pattern here)
Over that weekend Coco became very sick again and we had to bring him back to VCA. After we paid lots of money they suddenly had the prescription in stock!! They gave him something for the vomiting also. I asked why they did not do this before and the answer was I don’t know but here it is now!
I wanted to bring the lack of follow up to a manager… I was promised multiple times that Josh would call me back… he never did. Even when we told them we were going to another vet he still did not call back! I had to have someone at the front desk track him down and call me… he said he would review the issue and call me back on Tuesday… I AM STILL WAITING ON THE CALL BACK!!! I believe that he does not call back because they know they did something very wrong and don’t want to admit to it.
We took Coco to Ocean Valley Vet and he is doing very well! The doctor calls us to follow up or just to check in (even on weekends)! VCA needs to learn from him!

At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly,...

Visit Twitter Page

At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who,...

VCA Animal Hospitals provide a full range of general medical and surgical services as well as specialized treatments. Our veterinary hospitals have created a network of highly qualified veterinarians and greatest resources to provide the highest quality care available for your pets. VCA maintains the highest standards of pet health care available in the United States. Here at VCA, we emphasize...

VCA operates a network of more than 470 animal hospitals in 40 states across the nation. These hospitals are staffed by more than 1,800 fully qualified, dedicated and compassionate veterinarians to give your pet the very best in medical care. Over 200 are board-certified specialists. Our hospitals provide a full range of general medical and surgical services as well as specialized treatments.