Video Tech Svc
7908 35th Ave SW
SeattleWA98126
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Description
Stereo Repair, Camcorders, Go Video, Sony
Member Reviews
Solid Repair of L1:
I took my boss's L1 camcorder there. Dan was professional and let me know the issues those could have (older ones need many capacitors replaced, a very tedious process and time consuming). Their technician was able to clean out he old ones and replace them. They cound a cracked board and replaced that for nothing as it was not in the beginning estimate.
I got it back a week later and it has worked great ever since! I am so glad they were there. I checked around and not many places can repair to that level. I spent $500 - other estimates were in the $2,000 range as they would have replaced the whole works.
I would recommend this small shop.
I got it back a week later and it has worked great ever since! I am so glad they were there. I checked around and not many places can repair to that level. I spent $500 - other estimates were in the $2,000 range as they would have replaced the whole works.
I would recommend this small shop.
Terrible Repair Service for Video Cameras:
Synopsis: Video camera was sent to Video Tech Services, Inc
for repair in July 2007.
Only problem was a lack of being able to record
video....black screen on record. All other camera
functions were perfect. No other symptoms.
Determined by VTS to have a bad CCD chip. Was told by
Dan White two week turn around.
Camera was not returned until September. Upon
return, the LCD screen was completely broken and
did not work at all. Black screen or scrambled
picture. Camera did record and viewfinder worked
but LCD was broken. Unacceptable.
Sent in for a second time on their warranty in
early October when Dan told me he would fix the
LCD under their warranty in two weeks. Email from
Dan here:
10/9/2007 11:41AM Received email from Dan:
Dear Sam
We will repair your camcorder under warrenty
and it will not cost you nothing.
We will get your camcorder back to you
within 2 weeks after we recieve your camcorder.
Thank You
Dan White
Service Manager
Video Tech Services
Camera shipped back to them on:
Shipped 10/9/2007
USPS
Insured Receipt VH 163 936 246 US
Signature Conf No: 2306 3250 0000 7981 0523
Almost a month later.....
On 11/7 Dan White told me he shipped the camera
on 11/6 on USPS tracking number 0305 0830 0000 5182 5633
When checked, this tracking number was bogus.
When I called on 8 November to tell him
the number was not in the USPS tracking
system, I asked him to repeat the number
again and he then told me this number:
0305 0830 0000 5182 5749
This number was also bogus.
On 11/8 Almost a month later....no camera.
On 11/10 when confronted with two bogus tracking numbers
Dan White admitted he lied to me about both numbers and gave me a number
which finally was legitimate and I received the camera
the next day.
Paid $350 for all this.
Ongoing Problem: The LCD screen is miscolored and only operates
intermittently.
Conclusion: Video Support Services has a horrible record with the BBB
and I am one of many consumers complaining about their shoddy
service. Since my camera was actually further damaged (LCD) by them
trying to repair it, and it still has
problems not present prior to their "repair"
I don't believe I should be liable
for their charges and I am disputing them. I am also considering exploring their use of bogus
USPS tracking numbers to see if this is a case of mail fraud.
Also see here for a very similar tale:
for repair in July 2007.
Only problem was a lack of being able to record
video....black screen on record. All other camera
functions were perfect. No other symptoms.
Determined by VTS to have a bad CCD chip. Was told by
Dan White two week turn around.
Camera was not returned until September. Upon
return, the LCD screen was completely broken and
did not work at all. Black screen or scrambled
picture. Camera did record and viewfinder worked
but LCD was broken. Unacceptable.
Sent in for a second time on their warranty in
early October when Dan told me he would fix the
LCD under their warranty in two weeks. Email from
Dan here:
10/9/2007 11:41AM Received email from Dan:
Dear Sam
We will repair your camcorder under warrenty
and it will not cost you nothing.
We will get your camcorder back to you
within 2 weeks after we recieve your camcorder.
Thank You
Dan White
Service Manager
Video Tech Services
Camera shipped back to them on:
Shipped 10/9/2007
USPS
Insured Receipt VH 163 936 246 US
Signature Conf No: 2306 3250 0000 7981 0523
Almost a month later.....
On 11/7 Dan White told me he shipped the camera
on 11/6 on USPS tracking number 0305 0830 0000 5182 5633
When checked, this tracking number was bogus.
When I called on 8 November to tell him
the number was not in the USPS tracking
system, I asked him to repeat the number
again and he then told me this number:
0305 0830 0000 5182 5749
This number was also bogus.
On 11/8 Almost a month later....no camera.
On 11/10 when confronted with two bogus tracking numbers
Dan White admitted he lied to me about both numbers and gave me a number
which finally was legitimate and I received the camera
the next day.
Paid $350 for all this.
Ongoing Problem: The LCD screen is miscolored and only operates
intermittently.
Conclusion: Video Support Services has a horrible record with the BBB
and I am one of many consumers complaining about their shoddy
service. Since my camera was actually further damaged (LCD) by them
trying to repair it, and it still has
problems not present prior to their "repair"
I don't believe I should be liable
for their charges and I am disputing them. I am also considering exploring their use of bogus
USPS tracking numbers to see if this is a case of mail fraud.
Also see here for a very similar tale:
