Willamette Valley Restoration

Willamette Valley Restoration was founded in 1996, and is located at 4260 W 5th Ave in Eugene. It employs 6 employees and is generating approximately $520,000.00 in annual revenue. Additional information is available at www.wvrestoration.com or by contacting Monique Jones at (541) 485-0575.

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and seemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full.

Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company.

I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

Benton coos & n. Douglass countiesfire & water damage?locally ownedone hour guaranteed responseserving lane linn willamette valley restoration

Willamette Valley Restoration is located at the address 4260 W 5th Ave in Eugene, Oregon 97402. They can be contacted via phone at (541) 485-0575 for pricing, hours and directions.

Willamette Valley Restoration has an annual sales volume of 0 - 500K. .For more information contact Michael Jones, Owner or go to www.wvrestoration.com

Willamette Valley Restoration provides Cleaning, Mold Removal,...

Willamette Valley Restoration is a full service restoration company specializing in restoring damaged property to pre-loss condition, or better. Located in Oregon's beautiful Willamette Valley, we have been serving Lane, Linn, Benton, Northern Douglas and Coos Counties since 1996. Willamette Valley Restoration is radio dispatched and is available 24 hours a day, 7 days a week for any emergency...

Willamette Valley Restoration (WVR) is a full service restoration and repair company specializing in restoring damaged property to pre-loss condition, or better. Located in Oregon's beautiful Willamette Valley, we have been serving Lane, Linn, Benton and North Douglas Counties since 1996.

WVR is radio dispatched and is available 24 hours a day, 7 days a week for any emergency service you...