William David Salon - Buckhead
3280 Peachtree Rd NE Ste 120
AtlantaGA30305
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Member Reviews
Over priced & poor customer service:
OVER PRICED, UNDER RATED! My appointment was switched to owner w/o my permission, he charged $95 for a 10 minute haircut, which was shorter on one side than the other. I pointed this out and he told me that it was just the way it was styled. My hair is short and fine; I just wanted to keep my swing cut, not much to it. I used a $50 groupon for $110 worth of service. My final bill w/ foils, conditioner, cut and tip was $300, AFTER using $110 coupon! Color was great, cut was awful. The staff blew me off when I called to advise them of the situation. I was passed off from one person to the next. Left message for Bill to call me, which never happened. DON'T USE THEIR SERVICES!
May I give a half star? Just go to Bob Steele:
I would have left the salon yelling or crying if the esthetician had not been so great.
The problem: My hair is naturally curly and I went to get highlights, trim, and straighten with flat-iron. 1)My highlights are not the color we discussed plus look like they need to be touched up and I just left the salon. 2) I have gotten my own hair straighter with a flat-iron purchased from Sally's. 3) My certificate had a remainder of $145 and due to it being 5 pm when my hair was finished was told I could have half of the balance to return for a make-up application only.
I will be sticking with BOB STEELE SALON in ALPHARETTA, GA. Where they know how to treat clients and offer more than Kroger tea to help make your visit enjoyable. You get the most important thing great service.
Here is the story. I won a contest that offered $500 in services to help me prepare for my wedding. After winning no one ever called to inform me of rules. Well, since I am a planner by nature I am currently interviewing everyone NOW even though my event is in 2012. So, I decided a month after not hearing from the salon to use services now as a trial run. Seemed like a great idea since other make-up/hair bridal companies have suggested.
I called and spoke with a young lady who after informing me that the certificate had to be used in one day stated that I would have consultations with the esthetician and hair stylist to decide what services I would use. She booked me to start a noon and stated it should be plenty of time to use services and the certificate's amount. The salon manager called the day after I scheduled services and just reminded I had to use the total $500 in one day and that I couldn't bring anyone else to use it on. OK. Upon arrival I was greeted and introduced to who would be helping me. I over looked the quality of tea that was served after just asking if I wanted anything to drink. The esthetician, Pamela, first offered great services and she was great. Talking to me every step of the way. She walked me over to the hair stylist. After a sassy consultation and her acting annoyed with me because I showed concerned with her having to process my color in stages she began working. I watched her sharply joke with her co-workers, complain of not eating and talk over me to another client during the first process of coloring. During the second step she left at the sink and talked on her cell phone in the walkway. Then, to return and half straighten my hair. I tried to leave all comments to the end but felt pressured to say I liked the color before my curls were ironed out. To not get more attitude and prevent confrontation I simply said," it's ok".
Afterward, I went to the counter to see if I could see the esthetician again to use my balance. The manager stated the service that I wanted was not able to be used by a certificate and that there was no one in house to do a make-up application because wedding stylist and make-up artist have to be called in. Then, she explained that I was the first winner to come in way before the wedding to use services and it wasn't meant for that. I responded that I felt she wasn't being accommodating because I wanted to try the salon instead of being stuck with service that I might not like for a big event. All to be told that she was willing to split my difference for me to try a service that I hadn't been given and was allowed by the certificate, make-up $55, and I was hearing what I wanted to hear. WOW. Maybe I am crazy but I thought a certificate was the same as money. This was just on a card no rules attached. So, funny how I get all the rules after I try to use the certificate and as we go. No thank you.
The problem: My hair is naturally curly and I went to get highlights, trim, and straighten with flat-iron. 1)My highlights are not the color we discussed plus look like they need to be touched up and I just left the salon. 2) I have gotten my own hair straighter with a flat-iron purchased from Sally's. 3) My certificate had a remainder of $145 and due to it being 5 pm when my hair was finished was told I could have half of the balance to return for a make-up application only.
I will be sticking with BOB STEELE SALON in ALPHARETTA, GA. Where they know how to treat clients and offer more than Kroger tea to help make your visit enjoyable. You get the most important thing great service.
Here is the story. I won a contest that offered $500 in services to help me prepare for my wedding. After winning no one ever called to inform me of rules. Well, since I am a planner by nature I am currently interviewing everyone NOW even though my event is in 2012. So, I decided a month after not hearing from the salon to use services now as a trial run. Seemed like a great idea since other make-up/hair bridal companies have suggested.
I called and spoke with a young lady who after informing me that the certificate had to be used in one day stated that I would have consultations with the esthetician and hair stylist to decide what services I would use. She booked me to start a noon and stated it should be plenty of time to use services and the certificate's amount. The salon manager called the day after I scheduled services and just reminded I had to use the total $500 in one day and that I couldn't bring anyone else to use it on. OK. Upon arrival I was greeted and introduced to who would be helping me. I over looked the quality of tea that was served after just asking if I wanted anything to drink. The esthetician, Pamela, first offered great services and she was great. Talking to me every step of the way. She walked me over to the hair stylist. After a sassy consultation and her acting annoyed with me because I showed concerned with her having to process my color in stages she began working. I watched her sharply joke with her co-workers, complain of not eating and talk over me to another client during the first process of coloring. During the second step she left at the sink and talked on her cell phone in the walkway. Then, to return and half straighten my hair. I tried to leave all comments to the end but felt pressured to say I liked the color before my curls were ironed out. To not get more attitude and prevent confrontation I simply said," it's ok".
Afterward, I went to the counter to see if I could see the esthetician again to use my balance. The manager stated the service that I wanted was not able to be used by a certificate and that there was no one in house to do a make-up application because wedding stylist and make-up artist have to be called in. Then, she explained that I was the first winner to come in way before the wedding to use services and it wasn't meant for that. I responded that I felt she wasn't being accommodating because I wanted to try the salon instead of being stuck with service that I might not like for a big event. All to be told that she was willing to split my difference for me to try a service that I hadn't been given and was allowed by the certificate, make-up $55, and I was hearing what I wanted to hear. WOW. Maybe I am crazy but I thought a certificate was the same as money. This was just on a card no rules attached. So, funny how I get all the rules after I try to use the certificate and as we go. No thank you.
