Willie Moore's Restaurant
931 S 3rd St
MemphisTN38106
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Description
Moore's Willie Restaurant & Lounge can be found at S 3rd St 931. The following is offered: Restaurants. The entry is present with us since Sep 9, 2010 and was last updated on Nov 14, 2013. In Memphis there are 523 other Restaurants. An overview can be found here.
Member Reviews
The most unprofessional and URBAN staff...:
I am so disappointed to hear that my city has SEVERAL accounts of rudeness that was shown during the last trip of Church of God in Christ convention in Memphis for a while. With this being their last “Hurrah”, for sure every merchant and its staff were expected to agree to put the their best foot forward. I was particularly disappointed by a couple of reviews at one of our local secrets. Willie Moore is a local, African American Owned, soul food restaurant. While the customers agreed that food was satisfactory, several customer accounts and concerns of cleanliness and customer poor service arouse.
1. One customer agreed, “it was not JUST the 45 minute wait time but the poor customer service that further turned this establishment into everything I despise about a black, owned restaurant or business. From the decor to the unpleasant cashier”.
2. Another told of an instance where they were ignored for an extended period of time. When they asked about the overlook they were yelled the chant of the week “45 minute wait”. The staff was rude, and behaved as if they didn’t want our business enough to be nice.
3. Yet another customer tells of an instance where they were just involved in an automobile accident in front of Willie Moore’s trying to navigate out of their packed parking lot. When she asked if they could try and hurry her order to get 5 small children out of the lot and on to a hotel with food (because they hadn’t eaten) she was then confronted by the cashier for about 5 minutes, told by the cashier that she had an attitude, accused of yelling and additionally told by cashier “you know there is a Wendy’s and KFC down the street”.
As for these accounts they do not want a verbal apology but do sugguest that Willie Moore’s can acknowledge their error in 3 modifications remove all cashiers and servers until they have been properly trained in customer service and conflict resolution, add additional staff for the time they anticipate heavy volume and have a BETTER system for take out orders vs. dine in. You never treat a paying customer rudely and suggest that they go down the street? If I were the manger of the person who said this, that is precisely where your new job would be.
I am mortified to know that my city has left some of our long time guest with a sour taste in their mouths. As for Mr. Moore and his establishment I leave a physical address to write any additional addresses and/or concerns. I hope the owner of this eatery’s feelings do not mirror that of his staff.
Come on Memphis “If we want it; then we have to put a smile on it”. My apologies to all who were accosted. Additionally, as an African American business owner, I sincerely apologize and assure this is NOT this is not pulse of every minority owned establishment. Every person involved should be dealt with immediately. Please feel free to share any concerns to the manager for their awareness: Willie Moore’s- 931 S 3rd St. Memphis, TN 38106.
1. One customer agreed, “it was not JUST the 45 minute wait time but the poor customer service that further turned this establishment into everything I despise about a black, owned restaurant or business. From the decor to the unpleasant cashier”.
2. Another told of an instance where they were ignored for an extended period of time. When they asked about the overlook they were yelled the chant of the week “45 minute wait”. The staff was rude, and behaved as if they didn’t want our business enough to be nice.
3. Yet another customer tells of an instance where they were just involved in an automobile accident in front of Willie Moore’s trying to navigate out of their packed parking lot. When she asked if they could try and hurry her order to get 5 small children out of the lot and on to a hotel with food (because they hadn’t eaten) she was then confronted by the cashier for about 5 minutes, told by the cashier that she had an attitude, accused of yelling and additionally told by cashier “you know there is a Wendy’s and KFC down the street”.
As for these accounts they do not want a verbal apology but do sugguest that Willie Moore’s can acknowledge their error in 3 modifications remove all cashiers and servers until they have been properly trained in customer service and conflict resolution, add additional staff for the time they anticipate heavy volume and have a BETTER system for take out orders vs. dine in. You never treat a paying customer rudely and suggest that they go down the street? If I were the manger of the person who said this, that is precisely where your new job would be.
I am mortified to know that my city has left some of our long time guest with a sour taste in their mouths. As for Mr. Moore and his establishment I leave a physical address to write any additional addresses and/or concerns. I hope the owner of this eatery’s feelings do not mirror that of his staff.
Come on Memphis “If we want it; then we have to put a smile on it”. My apologies to all who were accosted. Additionally, as an African American business owner, I sincerely apologize and assure this is NOT this is not pulse of every minority owned establishment. Every person involved should be dealt with immediately. Please feel free to share any concerns to the manager for their awareness: Willie Moore’s- 931 S 3rd St. Memphis, TN 38106.
