I would avoid. Bad customer service, never received products and they won't refund our deposit.:
We contracted with Windows by Design to purchase and install a set of roman shades on 2/17/14 and knew it would take 6-8 weeks for delivery. After 9 weeks of waiting, I tried to call and text with Kelly, manager, to then be told he thought they had been discontinued and would check on it and call us later that day. Never heard back from him. We tried again a couple of days later for over a week and he never answered our calls or returned our numerous attempts. We then called him from a different business line to have him pick up immediately. He said he would check on it for us and still nothing. We have since requested our deposit money and offered to come by the shop to pick it up. He stated he would mail it, we have yet to receive it, as of 7/22/14, over 5 months. Most recently, I have left messages via voicemail and text and no response. The only time Kelly seems to respond is when we post a message on their Facebook page. I would avoid at all cost and avoid the timely hassle. There are many other companies in the New Orleans area that offer the same products and I'm certain they would offer much better customer service.
by setabbob on July 23, 2014