Worldwide Waterproofing & Foundation Repair Inc.

This company provides specialized basement waterproofing services. This company serves the MD, DC, VA and regions. This company offers free estimates and 24 Hour Emergency Service!

We had issues with water in our basement for some time and the Queen of the house and I decided it was time to get the repairs done. Unfortunately I had a business trip so I asked my better half if she would mind doing the research and finding a company to do the repair. So between Google and Mont. Co Best Pick Reports she decided on WW&F Repair Inc. The agreement was signed on May 31, payment was given and work started.

After a few weeks in my better half was telling me that she was not happy with the progress, she stated she called the main office and expressed her concerns (her concern was how they cut the ceramic tile in the basement bathroom) and was told that someone would get back to her. This did not happen, I arrived home on I arrived home on July 26 to finally see what was done.

Overall the work was not bad but here are my concerns:
1. The discharge pipe was placed thru a hole cut in our wall near the ceiling and the

hole was left open.
2. The lid that was placed over the sump-pump does not fit (we were told that was

going to be put in weeks ago. As of this posting we still do not have the right lid)

which prevents me from putting the carpet back in place.
3. The way the ceramic tile in our bathroom was cut no professionalism or regards.

I am not going to mention the amount of time I spent installing that tile and how

much I spent but I am very p@!%!d at how it was done. (See Pics below)

After seeing and accessing the above I called the company's main office and spoke to someone named Tanya. I informed Tanya I would like to have a supervisor or a manager to come to my house so that I can have some of my concerns addressed. I was told someone would contact me. Two days later I received a call from a Ms. Summers who stated that someone would come out to speak with me about my concerns and bring out the replacement lid. At the time of this posting I have not seen or heard from WW&F Repair Inc.

At this point as soon as I finish posting this I will be opening a case up with the BBB. I am not mad at my lady I think she did a excellent job on researching and picking a company that she thought was right but unlike me I am very anal about who and how work is done in our house.

Best Customer Service !!! Tanya is so pleasant and helpful. I am very happy I chose Worldwide. I got 5 estimates, they were my 2nd... I shouldn't have wasted any more time looking after them.

Top Notch!

We had our basement waterproofed by this company 2 months ago. We have had two substantial rains since the work was done and can proudly say we are "" Leak Free"". The office staff were so friendly and punctual with every questions and request I had during the course of the job. I received a very nice thank you letter from the company a few days after the work was done. I have had follow up...

I am beyond happy with waterproofing repairs done by Worldwide Waterproofing. They were only company that walk me through all options including exterior digging and an interior solution. They dug up 3 walls of my house that are below the ground and waterproof those walls. They also did outside grading and re route of my downspouts. I could not be more pleased. We have had several heavy rains...

" World Class" Service