Yenason Mechanical Inc
132 Darling St
Wilkes BarrePA18702
Hours
Payment Methods: Visa, MasterCard, Discover
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Description
Heating & Ventilating Contractors
Refrigerators & Freezers Commercial Sales & Service
Refrigerators & Freezers Commercial Sales & Service
Member Reviews
Your Money Taken and Calls Not Returned:
Use Yenason only if you want your money taken and your phone calls not returned.
As the technician was leaving on the day of installation he said, "Fujitsu is a great unit when it works." Remember that line.
Less than a year in our unit was not working properly, Yenason's technicians were unable to fix the unit after several visits. Time between visits was often more than two weeks, and what started in June continued unresolved to the present - end of January. While some of the responsibility rests with Fujitsu as well, the simple fact is the office staff at Yenason was incapable of follow-through with either myself or Fujitsu. I had to make all the contacts and arrangements for getting a replacement unit. This was even after dropping off two printouts of instructions to Yenason's office. Phone calls were not returned, emails not returned, even text messages were not returned. What makes it even more ironic is that for a technical and mechanical company I was told, 'We don't know how to get that message off of the cell phone."
Apparently, an employee left them and the message one gets when they dial the number is "I am no longer with the company, etc." and it dates back to August/September. Feel free to dial it yourself and listen: (570) 760-1695. I continually informed their people - technicians and office staff that communications is the basis of trust, and trust is the basis of relationships. To this I was told, "Well, we do have some communication issues." That is is an understatement.
When I began looking around for professional help in resolving the issue there was not a single installer that was surprised at my experience with Yenason. The most common reaction was a moment of silence as they collected their thoughts, and said something to the effect of, "Things apparently haven't changed."
Again, work with them at your own risk. Be prepared to be abandoned by them only to have to get the job completed elsewhere at additional costs. By far the singular most irresponsible and unprofessional company I have ever dealt with.
As the technician was leaving on the day of installation he said, "Fujitsu is a great unit when it works." Remember that line.
Less than a year in our unit was not working properly, Yenason's technicians were unable to fix the unit after several visits. Time between visits was often more than two weeks, and what started in June continued unresolved to the present - end of January. While some of the responsibility rests with Fujitsu as well, the simple fact is the office staff at Yenason was incapable of follow-through with either myself or Fujitsu. I had to make all the contacts and arrangements for getting a replacement unit. This was even after dropping off two printouts of instructions to Yenason's office. Phone calls were not returned, emails not returned, even text messages were not returned. What makes it even more ironic is that for a technical and mechanical company I was told, 'We don't know how to get that message off of the cell phone."
Apparently, an employee left them and the message one gets when they dial the number is "I am no longer with the company, etc." and it dates back to August/September. Feel free to dial it yourself and listen: (570) 760-1695. I continually informed their people - technicians and office staff that communications is the basis of trust, and trust is the basis of relationships. To this I was told, "Well, we do have some communication issues." That is is an understatement.
When I began looking around for professional help in resolving the issue there was not a single installer that was surprised at my experience with Yenason. The most common reaction was a moment of silence as they collected their thoughts, and said something to the effect of, "Things apparently haven't changed."
Again, work with them at your own risk. Be prepared to be abandoned by them only to have to get the job completed elsewhere at additional costs. By far the singular most irresponsible and unprofessional company I have ever dealt with.
Information from the business
Heating, plumbing, air conditioning, mechanical contractor179860attr:water heaters263386attr:plumbingair conditioningheatingmechanical contractorsplumbing contractors
Tags
for All Your Air Conditioning Needs
Service
Solar Heat
Warm Air
Over 30 Years Professional Experience
Free Estimates On New Installations
Steam
The Problem Solving Company
On New Installations
Sewer & Drain Service
Sales - Service - Installation
Coal
Installation
Hot Air
Carrier
Solar Hot Water & Pool Heating
Room Air Conditioners
Commercial - Residential - Industrial
Well Pumps
Air...
for All Your Air Conditioning Needs
Service
Solar Heat
Warm Air
Over 30 Years Professional Experience
Free Estimates On New Installations
Steam
The Problem Solving Company
On New Installations
Sewer & Drain Service
Sales - Service - Installation
Coal
Installation
Hot Air
Carrier
Solar Hot Water & Pool Heating
Room Air Conditioners
Commercial - Residential - Industrial
Well Pumps
Air...
Yenason Mechanical Incs goal is to provide customers with the best of todays technology for all their comfort needs.
Over 30 years of professional experience in Air Conditioning sales, service and installation.
