Yes Computers
38 Pleasant St
NorthamptonMA01060
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Description
Yes Computers can be found at Pleasant St 38. The following is offered: Communications & Networking. The entry is present with us since Sep 8, 2010 and was last updated on Nov 14, 2013. In Northampton there are 1 other Communications & Networking. An overview can be found here.
Member Reviews
Horrendous customer service on multiple occasions:
The customer service here was horrendous on multiple occasions.
I bought a new Macbook from them in May, because Northampton’s closer to me than the Apple Store in Holyoke, and I like supporting small, local businesses. That experience was OK. However, there were some weird little issues with the computer, so I emailed them about it, late summer. No response, despite several follow-ups and trying different email addresses (from my receipt and on their web site). I called at one point, and was told by a frazzled employee who just wanted to get me off the phone that someone would get back to me. Nobody did. (I do not live close by so I’m not able to just pop in.)
Getting into winter, I messaged via Facebook, and again was told someone would get back to me. Nobody did. I tried to follow up again more recently via Facebook, and the person responding gave me the owner's email address (despite my saying that they don't respond to emails), but not before being at least slightly condescending and blaming that day's snowstorm for the lack of communication (apparently not reading my messages that this had been going on for months). Then, inexplicably, I was blocked from their Facebook page. (The only provocation I can think of being that I was trying to get some answers while I actually had a hold of somebody, or maybe they were trying to avoid yet another bad review.)
I went ahead and emailed the owner, Mark, anyway. A few weeks later and still no response. This place is a travesty the very concept of an Apple “Premier Partner.” Off to Holyoke I go!
I bought a new Macbook from them in May, because Northampton’s closer to me than the Apple Store in Holyoke, and I like supporting small, local businesses. That experience was OK. However, there were some weird little issues with the computer, so I emailed them about it, late summer. No response, despite several follow-ups and trying different email addresses (from my receipt and on their web site). I called at one point, and was told by a frazzled employee who just wanted to get me off the phone that someone would get back to me. Nobody did. (I do not live close by so I’m not able to just pop in.)
Getting into winter, I messaged via Facebook, and again was told someone would get back to me. Nobody did. I tried to follow up again more recently via Facebook, and the person responding gave me the owner's email address (despite my saying that they don't respond to emails), but not before being at least slightly condescending and blaming that day's snowstorm for the lack of communication (apparently not reading my messages that this had been going on for months). Then, inexplicably, I was blocked from their Facebook page. (The only provocation I can think of being that I was trying to get some answers while I actually had a hold of somebody, or maybe they were trying to avoid yet another bad review.)
I went ahead and emailed the owner, Mark, anyway. A few weeks later and still no response. This place is a travesty the very concept of an Apple “Premier Partner.” Off to Holyoke I go!
Information from the business
Now at our new location! 196 Pleasant Street Northampton
Apple Computer Authorized dealer
Specializing in brand new iMac, MacBook Pro's and MacBook Airs.
Now exclusively presenting the Apple iPad
Student/education discounts and non-profit discounts too.
Full Apple authorized repair center. We fix all in and out of warranty Mac's plus Data recovery services
Giant retail store selection-If it's...
Apple Computer Authorized dealer
Specializing in brand new iMac, MacBook Pro's and MacBook Airs.
Now exclusively presenting the Apple iPad
Student/education discounts and non-profit discounts too.
Full Apple authorized repair center. We fix all in and out of warranty Mac's plus Data recovery services
Giant retail store selection-If it's...
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